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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Manager access to call logs

Has anyone figured out how to give department managers access to their employee's call logs? I'm not talking about queues and queue users, as I know this can be obtained via the Analytics Reports. It seems like a shortcoming that we cannot grant mana...

How to build Priority Support in Zoom Phone

Our SaaS business is selling priority support for our enterprise clients.We have an IVR set up with Sales & Support keys. I would also like to have the possibility to have a priority line, "skip the line". Are there ways to build this? A few ideas th...

nielsr by • Newcomer
  • 817 Views
  • 1 replies
  • 0 likes

Option to Print or Save SMS Messages

We are looking for an option to be able to print or save SMS conversations with clients to put in their files. Right now we can highlight the conversation and then copy/paste it, but it loses formatting and is difficult to follow without lots of edit...

Holsopps by • Newcomer
  • 3291 Views
  • 6 replies
  • 1 likes

Disable App One Touch Dialing?

On the app, if I scroll through history and accidentally tap on a name..... the app immediately starts dailing. Is there any way to disable this and "confirm" that you want to initiate the call?

AZ16 by • Newcomer
  • 635 Views
  • 0 replies
  • 0 likes

Enable ConnectionServices where is it?

I use Zoom for the softphone for work. I also use hearing aids. Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General...

Play recording to outbound call

I have a Zoom Phone - Sales user wishing to play a recording to active call when ever they reach a clients voicemail. Is this a option available for this, if so it work with soft phone or require hardphone for button bypass for speaker to microphone.

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