Cant call

[Arthur10]

I bought an unlimited subscription for the US and Canada. But when I call, they tell me I can't make calls. Can you help me?

[Eliot]

Hi arthur10,

Please assign your unlimited subscription to your user name.  goto zoom portal, admin->phone system management->users and rooms->select your user profile->profile->package->assign->US/CA Unlimited Calling Plan

please also see Getting Started with Zoom Phone:

https://support.zoom.com/hc/en/getting-started-with-phone?id=zoom_phone_guide

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot