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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Does Zoom Phone SMS 10DLC Requirement apply to everyone?

I got the reminder email from Zoom about "Upcoming Changes to SMS" that seems to imply that my SMS messages won't be delivered by mobile carriers after Feb 1, 2023 -- unless I "register my brand" and "assign my Zoom Phone number to campaigns". The Su... Show more

I got the reminder email from Zoom about "Upcoming Changes to SMS" that seems to imply that my SMS messages won't be delivered by mobile carriers after Feb 1, 2023 -- unless I "register my brand" and "assign my Zoom Phone number to campaigns". 

 

The Support article referenced says "10DLC campaign registration is required by U.S and Canada mobile carriers to enable business to consumer (A2P) messaging".

 

If I'm just one guy with a couple of phone numbers (a main line and a personal line), will my SMS messages to my clients stop working 2/1/23 if I don't "register my brand" and "assign my Zoom Phone number to campaigns"?


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My customized personal greeting is not playing when I am not able to answer a Zoom phone call.

Hello, I am having an issue with having my customized personal greeting to play when I miss a phone call. I have uploaded my personal recording, I have selected what I think is all the correct settings, but it still plays the generic greeting. What a... Show more

Hello, I am having an issue with having my customized personal greeting to play when I miss a phone call.  I have uploaded my personal recording, I have selected what I think is all the correct settings, but it still plays the generic greeting.  What am I missing here.. this should not be so difficult to set.  Any help would be appreciated.  


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Zoom Controlled Cursor

Hello All - my company has just switched from 8x8 to Zoom Workplace calling and we're experiencing an odd occurrence with our cursor. While typing in a different program (ex. typing an email in Outlook) our cursor will move from Outlook to Zoom when ... Show more

Hello All - my company has just switched from 8x8 to Zoom Workplace calling and we're experiencing an odd occurrence with our cursor. While typing in a different program (ex. typing an email in Outlook) our cursor will move from Outlook to Zoom when a call comes in. How can we prevent this? It just happened twice while typing this question! Make that three times. It's very inconvenient and I'm sure it's probably a setting, but I can't find a solution. Help!


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No audio in call

Hello everybody. I have a problem,My headphones and microphone work fine when I do anything except zoom calls. Even when I use zoom meetengs or go into settings to test my microphone and audio - everything works very well. But as soon as I press the ... Show more

Hello everybody. I have a problem,

My headphones and microphone work fine when I do anything except zoom calls. Even when I use zoom meetengs or go into settings to test my microphone and audio - everything works very well. But as soon as I press the call button - it goes dead. I can't hear the party, the party can't hear me - it's just a vacuum, even when I say something the microphone on/off button shows that my microphone volume is there, BUT - still a vacuum. When I listen to the recording of this conversation - it turns out that someone was talking to me, and there was even the sound of a bell ringing, although I couldn't be heard....

Reinstalling the app, changing settings, restarting the computer - nothing helps.

Please help me because it`s really important for me,

Thank you !


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Resolved! Transfer zoom phone number to another service provider?

Haven't found this in the support pages--can I transfer my zoom phone number to another service provider?  If yes, do I need to do anything on the zoom side or just initiate the transfer from the other service provider?  Thanks!

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iPhone iOS 17 Zoom Not opening

We have a colleague who has zoom installed and try to open zoom meeting from Outlook calendar gets this prompt but when click on Launch Meeting it does nothing. Please advise on solution. We have uninstalled zoom and re-installed but still same issue... Show more

We have a colleague who has zoom installed and try to open zoom meeting from Outlook calendar gets this prompt but when click on Launch Meeting it does nothing.  Please advise on solution.  We have uninstalled zoom and re-installed but still same issue.   We also restarted the phone but still same issue.MicrosoftTeams-image.png


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Licence

I Pay the license 
Zoom Workplace Business, and it has not arrived in the email so I can install it

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Phone is not working

i just make call and received msg this service is not in your calling plan but i buy the plan in 15$

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Having trouble understanding how to setup phone system

I have purchased the phone unlimited system, but everytime I go into my account it just says that I have basic.I am unable to make calls, or see the phone option in the web app, I am able to call the number and have set up the voicemail, but I am una... Show more

I have purchased the phone unlimited system, but everytime I go into my account it just says that I have basic.

I am unable to make calls, or see the phone option in the web app, I am able to call the number and have set up the voicemail, but I am unable to access any voice mails.

 

Does anyone know what I may be doing wrong?

Does 


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Best Zoom Approved Phones with possible SIP

I've read through the approved hardware list and am still confused. The Cisco video capable phones all appear to require a firmware update that will ultimately disable wifi functions and the Yealink video phones all seem to have Note B which states t... Show more

I've read through the approved hardware list and am still confused.  The Cisco video capable phones all appear to require a firmware update that will ultimately disable wifi functions and the Yealink video phones all seem to have Note B which states that the SIP function will not work.  Please Help!  Looking for easiest possible setup!


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