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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Polycom SoundStation IP 6000 - not able to factory reset

I am having issues factory resetting a couple of Polycom Soundsation IP 6000When trying to reset with the IP address: it states "Page not found" One that we did factory reset keeps looping & restarting. Does anyone have any input? Thanks, nla Show more

I am having issues factory resetting a couple of Polycom Soundsation IP 6000

When trying to reset with the IP address: it states "Page not found"

 

One that we did factory reset keeps looping & restarting. 

 

Does anyone have any input? 

 

Thanks,

 

nla


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Zoom Call Me Function Audio issues

Both using VOIP phones and cellular phones for the "Call Me" functionality zoom cloud meetings audio are very poor quality and cutting out in audio. When using computer audio or calling into the meeting however all audio is working fine.

Avoid waiting room for a specific contact

Is it possible to avoid waiting room only for a specific and given contact?

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Zoom Phone

I'm trying to set up the VoIP phone, but it requires you to verify the business address: Our business does not have an address we work remote and their are only two people; me (admin) and my boss. Does anyone know how to get around this step? I have ... Show more

I'm trying to set up the VoIP phone, but it requires you to verify the business address: Our business does not have an address we work remote and their are only two people; me (admin) and my boss. Does anyone know how to get around this step? I have clients to call and I can not do my job without this phone... 


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How to add Account Name in contact/lead search bar in Salesforce Zoom Phone Widget?

The current Salesforce Zoom Phone Widget's contact/lead search bar lacks the ability to display Account Name. This creates challenges when identifying the correct contact or lead due to potential duplicate records assigned to separate accounts.

Is it possible to add Account Name in contact/lead search bar in Salesforce Zoom Phone Widget?

To have Account Name in contact/lead search bar in Salesforce Zoom Phone Widget will be helpful when there are duplicate records assigned to different accounts.

 

 

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Zoom Phone Appliance - Joining a Teams meeting, is it possible or in the road map?

Sorry if this should be in a different category, it's a phone device and a meeting question all-in-one. We've got the Yealink VP59 and the MP56 (Zoom Device Managed). The user will be able to sign in to the device and use it as their phone and host /... Show more

Sorry if this should be in a different category, it's a phone device and a meeting question all-in-one.

 

We've got the Yealink VP59 and the MP56 (Zoom Device Managed). The user will be able to sign in to the device and use it as their phone and host / join meetings directly from it (Zoom to Zoom).  When it's not signed in as a user / common area, it defaults to acting like a Zoom Room. I say this because if you try to join or start a meeting, as the option on screen, it says it's an Unlicensed Room.

 

Before we look at Zoom Room licensing for this device, I'd like to know if, like the dedicate Zoom Room Appliances, such as the Yealink A30, would enabling the Zoom Room License on a Phone Appliance, enable the option to join a Teams Meeting via ID?

 

I guess a wider ranging question I have for this subject, is there any likelihood that the normal Zoom client (just just room appliance) will be enabled for joining Teams meetings in the near future, if anyone knows or if there's a Zoom rep to answer?

 

Cheers, Jamie


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Zoom Phone System - Calls on Phone and Laptop

Hi. I would like calls via zoom to be received only through the mobile app, calls are currently coming through to both my phone and laptop. I have my package set up and call queues created, this is the last step before the system can go live. Does an... Show more

Hi. I would like calls via zoom to be received only through the mobile app, calls are currently coming through to both my phone and laptop. I have my package set up and call queues created, this is the last step before the system can go live. Does anybody know how to do this?


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Resolved! Were did the "notify me when available" function go?

I am running Version: 5.17.2 (29988) of the Zoom desktop client and cannot for the life of me, figure out what happened to the "notify me when available" function. I used to just right click on someone's name and would have the option to get a notifi... Show more

I am running Version: 5.17.2 (29988) of the Zoom desktop client and cannot for the life of me, figure out what happened to the  "notify me when available" function. I used to just right click on someone's name and would have the option to get a notification when they got off the phone. Please tell me this feature was not removed! It was so helpful and probably one of my most used functions!

I also noticed we are no longer able to "check for updates." How will we know we are running the latest version and how can we troubleshoot when we have issues? We used to check for updates whenever we had problems in our office and installing the latest updates would almost always resolve the problem. Now we cannot do that either. Not liking these new updates, Zoom! 


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The requested service is not available

Just signed up for the unlinted US/Canada but I cannot make a call.  I get a message that says, "The requested service is not available in your calling plan"

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