Hi All,

Use Zoom for a small medical clinic - some previous / repeat customers call in and we would like to know if it is possible for Zoom to use our extensive customer database and check if the mobile is one of our existing contacts, to then display their name when a call comes in.

I know there's an inbound API for Zoom, however not sure of one that is outward reaching.

Any idea how I might be able to achieve this for Zoom?

We are successfully delivering voicemail messages to user's via email.  When the message is deleted from the email client the message remains in the user's Zoom voice mailbox.  Our prior phone system was able to auto-delete the message from the voicemail server when the message was removed from the email client.  Is that possible with Zoom phone?  

Second question - is it possible to enable/disable email delivery of voicemail on a per user basis?  If users were to be required to delete each message twice (once in the email client and then in the Zoom client) I suspect many but not all will want email delivery of voicemail disabled.

Thank you,

We have users that have access to other users' voicemails. However with enough access, users are reporting that they get way too many audio notifications in the Zoom client. is there any way to turn off the audio notifications when someone else gets a voicemail (that they have access to)? I hope that makes sense. Thanks.

I am working on configuring the Salesforce and Zoom For Lightning App(App exchange package) and cant seem to get it to work. Dialing in works fine when i call the zoom number. However, when a user logs into Zoom and tries dialing out theyll get stuck at the "dialing screen" where the number pops up and it says "calling" but doesnt ring. Does anybody have any help/tips to reccomend trying? 

I am having problems with the firmware upload for a HT801. When trying to upload firmware I receive a message that Device already has another provision running!

On the status page I also see:

Any ideas?

The unit has already been upgraded to GEN 2.

Thanks!

I had the sms feature and I am an admin for my company, and it's enabled for me and my phone number is part of our sms campaign. However, it just randomly disappeared for me. I can't find it either on the app on 2 of my laptops or my phone. Everyone else says they have sms and there are no issues 

wondering what happened and how to resolve? 

We have reviewed the firewall settings recommended by Zoom and don't see any issues.

We're using Yealink T54W phones. Device firmware is 96.86.3.12.

If the phone shows as offline (both on the display and in the Zoom Phone admin console), when you re-provision it through the on-screen settings, it comes back online.

Sometimes the phone will remain for hours online, then go offline.