Zoom Phone users making outgoing calls will not hear a ringing tone or a dial tone. The caller does not think that the call is connecting although it is and is hanging up on prematurely, causing a lot of problems for our clients. This is happening on iPhone app, desktop softphone, using a headset, and without a headset. It's not everyone, with every call. This appears to be intermittent.

Hi all,

I tested the above scenario and it seems the dial by extension can reach a Zoom Phone Pro user's extension, but is unable to reach a Zoom Phone Basic user's extension.

I thought a Zoom Phone Basic had the ability to receive transferred calls? Or is this only applicable for transferred calls from another user but not from the auto receptionist? A Zoom Support article would definitely help.

Thank you.

I have configured the Account Management > Account Settings > Zoom Phone > Automatic Call Recording = True / Enabled.

I have ensured the Access Member List includes my accounts and I have access to Access, Download, Delete, Play all recordings.

When I log into Zoom and go to Phone > Recordings tab, there are no calls in the list to listen to.

Can I please get some assistance with this issue?

Hi All,

With hybrid working we have many team members working from home using VPN. Recently both parties on a call experience no audio when on a Zoom Phone to Zoom Phone call whilst on the VPN. If they switch off the VPN it works fine.  Has anyone experienced this and solved the issue without switching off the VPN, or using split traffic for Zoom. We have no issues with Zoom meetings over the VPN.

Thanks

Paul 

We migrated to Zoom phone last year and it's never worked properly. We've had calls going silent both ends, just us going silent but still bale to hear the other caller, and the latest one is that the phone rings and then when we try to answer it says the call has already been answered. We even had one client told by the system to hang up. I invited Zoom support to call me so they could experience the issues for themselves and they just never did, even though they said they did. Eventually they just closed the ticket because I didn't respond over the Christmas break. I'm on the verge of switching to another provider but I would like to know if it's just me.

Is it possible to set it up to where if no one answers it will go to voicemail? We have it setup to where if it will ring to person one, then if one doesn't answer it goes to person two then if two doesn't answer it goes to person three. If person three doesn't answer we want it to go to voicemail but instead it circles back to person one. Anyway to fix this? Thanks!