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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Call Failed

Recently, my zoom phone will not make outbound calls. I keep getting 'call failed' in red letters when I dial out. I am calling from my desktop. 

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New user is not getting zoom phone activation invitation

We are trying to set up a new user.  The invitation to activate their account is being sent to their email but they are not receiving it.  It is not going to spam folder.  We have tried sending it several times to no avail. 

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Resolved! Porting

First time porting in Zoom. My clients invoice comes from Ring Central. Once I put the numbers in, it obviously splits them up between the underlying carriers (3 that are not ring central). It is asking me for the acct info for each carrier. Do I put... Show more

First time porting in Zoom. My clients invoice comes from Ring Central.  Once I put the numbers in, it obviously splits them up between the underlying carriers (3 that are not ring central). It is asking me for the acct info for each carrier.  Do I put the ring central info in all 3 spots?


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10DLC Campaign Registration -- Realistic timeframe for approval?

Hello all, The most current Zoom 10DLC support was updated in May. It states that "Campaign approval is taking 2-3 weeks due to a backlog with downstream carriers and providers." My brand was approved instantly on May 5th, 2023, but my campaign is st... Show more

Hello all,

 

The most current Zoom 10DLC support was updated in May. It states that "Campaign approval is taking 2-3 weeks due to a backlog with downstream carriers and providers."

 

My brand was approved instantly on May 5th, 2023, but my campaign is still pending after all this time. We are now sitting at 5+ weeks since my submission. Does anyone else have recent data points for how long it's taking to get a campaign approved?

 

I have a non-Zoom datapoint of a one week turnaround time for an AT&T Office at Hand/Ring Central campaign I was working on for my day job back in May.

 

Appreciate any input everyone has!


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CUBE Config Question

I am configuring a cisco virtual 8000 router using this doc https://assets.zoom.us/docs/zoom-phone/Zoom-Phone-Config-Guide-Cisco-UBE-ISR4331.pdf I am looking for the following information. Thanks in advance voice class uri 100 siphost ipv4:XXX.XXX.XX... Show more

I am configuring a cisco virtual 8000 router using this doc 

https://assets.zoom.us/docs/zoom-phone/Zoom-Phone-Config-Guide-Cisco-UBE-ISR4331.pdf

 

I am looking for the following information.

 

Thanks in advance

 

voice class uri 100 sip

host ipv4:XXX.XXX.XXX.XXX

 

session protocol sipv2

session target dns:[Zoom’s FQDN]


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Yealink T46u not working over Verizon

We have several other model Zoom phones we tested over a Verizon 5g connection and they all worked perfectly. However, we have a new Yealink T46u from Zoom and this phone cannot make outgoing calls. It can receive calls and it connects to Zoom just f... Show more

We have several other model Zoom phones we tested over a Verizon 5g connection and they all worked perfectly. However, we have a new Yealink T46u from Zoom and this phone cannot make outgoing calls. It can receive calls and it connects to Zoom just fine. It will error out eventually when trying to make a call saying "No Invite Response Received!"

 

I initially thought it was the router however there is nothing being blocked as indicated by the logs, and the packet captures show successful communication to the Zoom servers.

 

The T46u has the latest firmware and multiple factory resets have been done.

 

Any ideas?

 

 


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Microphone issue

Dear Zoom Support Team, I am experiencing audio disconnection issues while using the Zoom app on my Blackview tablet. The issue occurs during meetings, where the audio stops unexpectedly or does not connect at all. Here are the steps I have already t... Show more

Dear Zoom Support Team,

 
I am experiencing audio disconnection issues while using the Zoom app on my Blackview tablet. The issue occurs during meetings, where the audio stops unexpectedly or does not connect at all.
 
Here are the steps I have already tried:
 
1. Checked and enabled microphone permissions.
 
 
2. Verified the device volume is not muted.
 
 
3. Restarted the app and my tablet.
 
 
4. Ensured I have a stable internet connection.
 
 
5. Updated the app to the latest version.
 
 
 
Despite these efforts, the issue persists. Could you please assist me in resolving this? If you need additional information about my device or the app version, let me know.
 
Thank you for your support!
 
Best regards,

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Unable to make outgoing calls T46u Yealink over Verizon

I have an issue where our T46U's are not making outgoing calls using a Verizon 5g router. * The phone is connected to the Zoom portal and shows online.* The phone can receive inbound calls.* If I change the ISP I can make outbound calls.* Other Zoom ... Show more

I have an issue where our T46U's are not making outgoing calls using a Verizon 5g router.

 

* The phone is connected to the Zoom portal and shows online.

* The phone can receive inbound calls.

* If I change the ISP I can make outbound calls.

* Other Zoom supported phones connect to the portal and can make calls over the 5g, just not the Yealink we have.

* Can make a Zoom phone call using the desktop app over the 5g connectino.


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Call reporting for departments

What is the easiest way y'all are reporting your call volume per person/department? On prior systems we were able to determine the answer ratio but I am not having the best luck with the zomm analytics.

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Phone User assignments

When a staff member changes departments or leaves the University, we assign a new extension or remove that person from Zoom phone. This doesn't remove them everywhere in Zoom Phone. For example, if they are receiving voicemails for another group. Is ... Show more

When a staff member changes departments or leaves the University,  we assign a new extension or remove that person from Zoom phone. This doesn't remove them everywhere in Zoom Phone. For example, if they are receiving voicemails for another group. Is there a way we can search on a person's email to see if they exist anywhere else in the Zoom Phone portal?


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