Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Daily Limit on SMS messages?

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone) I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere ... Show more

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone)

 

I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere close to a cap.  They are talking with some of our contractors about filling jobs, not some sort of automated marketing campaign or anything.

 

The only references I can find are API rate limits but even then, I don't think they'd hit that ceiling.

 

I have created a ticket, but is there some setting or report I'm missing?  Thanks!


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Smallest Zoom Compatible Deskphone

I'm looking for a deskphone that takes the least amount of deskspace, is Zoom compatible (not necessarily Zoom certified), uses wifi and has bluetooth. Any suggestions? Preferably something under $100. TIA

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calling issue

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone. When the dialer call outs if there’s a space like this in the area code (64 7) it ends up saying “the number you are calling does not have service”, or somet... Show more

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone.

 

When the dialer call outs if there’s a space like this in the area code (64 7)  it ends up saying “the number you are calling does not have service”, or something like that and then disconnects.  Its not uncommon either.


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Paid invoice but still not connected

I paid my invoice and my phone is still not working. I've emailed my account manager Angelo and he's giving me zero solutions. What am I supposed to do?

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Resolved! Auto Receptionist Admin Permission Issue

I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ab... Show more
I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ability of that user to delete or add a phone number to the AR. We don't want to let the user change phone numbers. Is there anyway to restrict the AR Admin role to not allow number management?  Call queues seem to have that ability with the 'Manage Basic Information' selection on a CQ Admin role.

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Zoom phone set up for just one line and two employees

I feel like I am about to lose my mind! I am with a very small nonprofit, just two employees. We were with Grasshopper for the past 5 years and I loved it, but the boss wants to save money. So we ported the number and purchased one license and a mete... Show more

I feel like I am about to lose my mind! I am with a very small nonprofit, just two employees. We were with Grasshopper for the past 5 years and I loved it, but the boss wants to save money. So we ported the number and purchased one license and a metered plan. I just need to figure out how to receive calls on the mobile app and absolutely cannot figure it out. I feel like every video is targeted at larger organizations with multiple lines. I have spent the past three days searching forums and YouTube videos and I cannot seem to find out how to get the phone number to ring! I can at least make outgoing calls and receive voicemail, but I cannot receive incoming calls yet. Please help if you can!


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Phone System

We currently have main auto receptionists and IVR routing our calls.  We would like to live answer calls?  Live answer meaning go to a intake coordinator to answer phone calls.  Does anyone know how to set this up?  Thank you.  

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Any Good Training Materials on Zoom Phone ? admin, architecture etc... Thanks

Any Good Training Materials on Zoom Phone or Zoom Contact Center? admin, architecture etc... Thanks

from other website

 

Thanks

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Outgoing call

While calling we are facing a voice note that "Sorry  your requested service is not available in your calling plan|" Although we have purchased US Canada Unlimited

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Resolved! SMS text option

Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph

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