A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way..

When I click the phone number listed in salesforce and zoom phone dials, Zoom forces SalesForce to do a search and takes me from the account or opportunity screen to the Contact screen. Sometimes it can go through several screens to get there and if there is no contact with that number it just kind of leaves me off in a screen showing a list of possibilities. This is a problem because I usually need to be in the opp screen and it can take some time for all the screen switching to occur and then more time to get back to the proper screen. 

Any help is appreciated.

I am using a Macintoshbook Air and software and OS are always up to date. This has been a problem from the moment we switched to zoom phone. Our company is a mix between Apple and PC laptops.

We have Zoom Phone and have the app installed on multiple mobile devices.  However Zoom is not listed as an option when tapping on a phone number on any of the devices.  The call goes out via the default phone app on the phone.  Any insight into how we can configure this would be most appreciated.

I am the sole user on this account (have a basic license). 

I am getting a notification that says the account is inactive and to contact the admin - I cannot make calls. I am the owner and there isn't an Admin as far as I know. I am the only one on there. 

Any help on how to fix this would be immensely appreciated!

Hi All,

Would need your help please how to set-up the phone module to work properly.

I can't make calls, saying "not included in my plan" however my colleagues with exactly the same set-up can make calls.

Also for them below the keypad a full phone number appears, for me only 3 digits.

If anyone could help would be much appreciated.

Kindest regards,

M