My customized personal greeting is not playing when I am not able to answer a Zoom phone call.

[ggunwall]

Hello, I am having an issue with having my customized personal greeting to play when I miss a phone call.  I have uploaded my personal recording, I have selected what I think is all the correct settings, but it still plays the generic greeting.  What am I missing here.. this should not be so difficult to set.  Any help would be appreciated.  

[Eliot]

hi ggunwall,

Add Audio for your custom vm greeting.  You can use text to speech, upload a recording  or record by computer. 

Give your greeting an Asset Name, assign a category – Voicemail greeting, and click Add to save your greeting.

Click Edit and Choose from Asset Library to replace the default greeting with your custom greeting.

Select an audio – Voicemail greeting

Once you have selected your voicemail greeting, it will be active.  You can test by playing your audio.

 for additional details, please see zoom support article.

Customizing audio greetings and hold music (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot