Zoom Phone Call Quality on iPhone App Connected to Wifi

[PDurandjr]

Many of my users complain about call quality when talking on Zoom Phone using the Zoom app on WI-FI in our office.  I personally have not had this issue but I sit at a desk all day.  The users who are complaining are users who move around the office.

We have a Meraki Wi-Fi system with several access points around the office.  Given the fact that the users with the issue are moving around the office leads me to believe that the issue occurs when their iPhone is switching to different access points as they are moving around the office.

These users state that they only have the issue in the office,  If they work from home they have no issue.  I had one of the users turn WI-FI off for the day and use cellular data.  They did not experience the issue which to me confirms my suspicion that it's when their device switch APs.

Is this normal behavior or is there something we can configure to stop this from happening?

Thanks,

Paul

[jswright57]

I am interested in replies to this as well. I wondered about the same thing but not with access points as much as just if the WiFi signal blips. My dashboard reports don't look bad but users complain that they get disconnected very often. 

[Eliot]

hi,

has any individual meraki a/p been associated with poor call quality?  if so, what is the a/p model and firmware?

you may want to check with meraki if these are known wifi issues for the meraki a/p model and firmware you are using. 

you or your network admin might want to take a look at meraki dashboard access point health to help identify root cause of wifi issues. 

Meraki Health Overview - Cisco Meraki Documentation

thanks,  eliot