About Gus_Lippolis

Gus_Lippolis · 2025-04-30 08:14 AM

Needing to change 40 Auto Receptionists and have already created and tested the template. When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.I am the phone admin.Als...

Gus_Lippolis · 2025-03-20 09:05 AM

I have users who are experiencing instability of ZOOM Workplace since updating to 6.4. Some are experiencing chat will not send and will cause workplace to close and relaunch. Has anyone else experienced this or found a solution.

Gus_Lippolis · 2024-12-30 06:11 AM

Workplace version 6.3.1Appears with one of the latest updates to Workplace, Message groupings were rearranged. Granted I like the addition of the Apps group, I'm not happy with Shared Spaces pushed all the way to the bottom. Once another folder is op...

Gus_Lippolis · 2024-09-26 10:46 AM

We are wanting to expand how we use our Auto Receptionist by using the dial by name option which is working with users names. With 40+ locations, we want to callers to have the option of spelling a location name so they may be transferred there. How ...

Gus_Lippolis · 2024-05-31 01:48 PM

I am performing an audit on our system and want to generate a list of Auto Receptionists but do not see a way to export to CSV like many of the other fields. (Call Queues, Users, etc...)Does anyone have a solution I apparently am overlooking? Thanks

Gus_Lippolis · 2025-05-21 11:49 AM

@laurakaruna No, certainly not a breach. Biggest issue is phone providers allowing numbers not on their platform to be presented as a CID.

Gus_Lippolis · 2025-05-01 01:43 PM

I am needing to change the handling of calls outside business hours by adding an IVR to each site. All of these are site, main auto receptionists.In hindsight, I should have created a 2nd AR for all locations.

Gus_Lippolis · 2025-04-30 08:17 AM

Do any or all users in queue have a rule to send calls to the queue?

Gus_Lippolis · 2024-01-29 05:50 AM

Thank you but this does not address time perimeters for abandoned calls. a 1 or 2 second abandoned call counts as abandoned.

Gus_Lippolis · 2023-12-28 11:42 AM

You need to create a call queue with all the extensions you want the calls to route to.Determine if you want the calls to "ring all" or distribute among the members. Now remove the phone number from the extension or call queue it is associated with a...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Appling template to a site main Auto Recptionist

ZOOM 6.4 instability

Re-order Team Chat Message Folders and Shared Spaces

Is there a way to add call queues to dial by name?

Export list of Auto Receptionists to CSV file

Re: Preventing our numbers from being spoofed.

Re: Appling template to a site main Auto Recptionist

Re: Zoom Call Transfers Ringing all Call Queue members desk phones

Re: Call Queue reporting, Abandoned Calls

Re: Routing incoming calls to all staff

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