Hi All,

I currently have setup an Auto-Receptionist to handle incoming external lines. This has a greeting set to advise that calls are recorded for quality purposes etc. This then routes to a call queue that has the team setup to answer.

We used to have it setup so the external lines were going direct to the call queue with the greeting setup there as well. We found that if another office transferred the call, the customer would hear the call recording advice more than once. This was very frustrating to them. The good thing about this setup was the level of reporting that we would get on which external line did they call, the number of abandoned calls during the call recording announcement etc. Unfortunately this level of detail has been lost as the A/R reporting is no where near as good.

My question is if there is a way to satisfy both requirements ie to have the C/R announcement play only once on a call (regardless of whether it is transferred back to the call queue or not) and provide the level of report detail (i tried to replace the A/R with another call queue but to no avail).

I know the originating call is traced so maybe a feature request to add this to the Org settings as a default message of incoming calls?

Cheers,

James

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We want to use Zoom phone to handle all calls in auto attendant mode AND have the voicemails left in the main mailbox. We have been able to set up auto attendant and have calls routed to the attendant mailbox (#801) but have not been successful in getting the messages at the #800 level.

Hey, 

It seems that we are unable to use certain special characters within the comments field of the Zoom phone integration with Salesforce. 

When trying to add either '#' or '&' to the comments box, the following error is returned. "Unexpected end-of-input: was expecting closing quote for a string value at [line:1, column:265]"

We have the field synced to a long text area in our task object. 

Can anyone please advise? Thanks

I've tried to contact Zoom sales, support, and chat but I have not been able to get an answer.

I'm one of the thousands affected by Skype discontinuing, so I am looking for alternative phone platforms. I see Zoom added phones in 2019, so potentially a good option since it seems to function just like Skype (your own phone number, cellular data or wifi calling, make or receive calls). I like Zoom as a platform and use it regularly for video conferencing. 

I've had a Zoom Pro account since 2016 and, therefore, have legacy pricing of $99.90 per year.  I don't want to lose that because Zoom conferencing is vital to my work. It might be nice to have phone and video conferencing bundled together.

First question: Can I port my Skype number to Zoom? (lots of places say they will accept ported numbers, but the fine print says they won't accept Skype numbers. I have not found one yet that accepts Skype numbers)

Second, and more important, question: If I go with a Zoom bundle of Pro/Phone, will I lose my legacy pricing?

When I answer an incoming call on my Android Softphone, the call always switches to my watch.

I have to click on Bluetooth and change from my watch to 'Handset'.

How can I remove my watch from the list of Bluetooth audio devices for Zoom?

Zoom V 5.17.7 (19440)

Android Galaxy S10e: V 12

Ticwatch Pro 3 Ultra P628 - Wear OS 2.45 

so we use a headset here to answer multiple calls. when i am on one call and the phone rings it rings through the headset and i can't hear my current customer that i am speaking with. is their any setting or any advice to fix this problem. i tried the audio use separate audio device to play ringtone simultaneously and that didn't work. 

thank you, Chris