Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

Stream Zoomtopia for Free!

Learn how to increase productivity, improve team effectiveness, and enhance skills.

Register now

Community Champion of the Month!

Read now

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Resolved! Split business hours.

This doesn't seem possible currently, but I would like to be able to create "breaks" in the business hours in Zoom. For example, I would like to be able to set my hours from 8am to 12pm, and 1pm to 5pm, each day so my phone doesn't ring while I'm on ...

BDorminy by • Explorer
  • 3024 Views
  • 7 replies
  • 1 likes

Greeting to queue members or whisper message?

I was wondering if I can add a greeting or what we call internally a “whisper message” on call queues for our internal intake team to hear before a caller connects to them? I see I can add a greeting prompt for the caller to hear but we are looking f...

Call queue members from different sites

We have users in a company site that is in India and we have another site in the US.I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site.However, I am UNABLE to add users from India into that...

Call history for call queues

We just transitioned ~150 phone numbers over to Zoom phone. Some of these numbers are toll-free, some local, some 800, etc. We have 3 numbers setup as a call queue. However, we have no way to see the incoming call history for any of these 3 phone num...

mnowicky by • Explorer
  • 3326 Views
  • 10 replies
  • 0 likes

Direct calling on extension not working

Hi, I have a user who's direct calling on his extension is not working. From what I Can find all other users' are working fine. It's only his. I compared his profile to another user's and cannot find any differences at all. for example let say his co...

IVR vs Auto Responder

Looking for info on the difference between these two items? I want to have a customer call and "dial 1" for one department and "dial 2) for another dept. It seems like with an auto responder, I can set up my own custom message and have customers dial...

Display formatting of phone number

When typing in numbers to dial a call, is there a way to have Zoom Phone format the numbers in your local setting? For example, I'm in the US, and would like to see the numbers format xxx-xxx-xxxx. This makes it easier to see if you typo the phone nu...

gk96 by • Explorer
  • 270 Views
  • 0 replies
  • 0 likes

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion