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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Add a 2nd W73H handset.

Hivemind ~ Desperately seeking a guide on how to add a second handset to my account. I have an existing Yealink w70b base station with a W73H linked to it, working great. I've purchased a second W73H and it is registered to the base, but I cannot for... Show more

Hivemind ~

 

Desperately seeking a guide on how to add a second handset to my account.  I have an existing Yealink w70b base station with a W73H linked to it, working great.  I've purchased a second W73H and it is registered to the base, but I cannot for the life of me figure out how to make the it work...

 

Thanks in advance for any assistance!

 

 

 


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10LDC Pending for more than 4 weeks

I set up a brand and a campaign with sample messages and submitted it more than a month ago and it still shows pending. Does anyone know if a "reject" message would be sent if there are compliance issues? Thoughts on how long I should wait to start t... Show more

I set up a brand and a campaign with sample messages and submitted it more than a month ago and it still shows pending. Does anyone know if a "reject" message would be sent if there are compliance issues? Thoughts on how long I should wait to start the process over, otherwise?


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Resolved! Transcription of Phone Calls

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call: So I go to account settings:Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to ... Show more

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call:

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So I go to account settings:

NickLincoln_2-1647613048849.png

Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to turn on "Allow call recording transcription". I've also searched Google and the community here but couldn't see a post on it. If it already exists, sorry!


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Resolved! Block by caller ID

Hi, We're having an issue where a persistent spam call center continually reaches our Zoom phone numbers. They use a rotating number, so when you block one they just call from a different one. They seem to use the same one or two caller ID strings, s... Show more

Hi,

 

We're having an issue where a persistent spam call center continually reaches our Zoom phone numbers. They use a rotating number, so when you block one they just call from a different one. They seem to use the same one or two caller ID strings, so I was wondering if it's possible to implement some kind of rule that automatically blocks callers with a certain caller ID.

 

For example, let's say I get a call from "SPAMCALLS INC, 555-123-1111". Blocking this number blocks only the 555-123-1111 number, but then I proceed to get calls from "SPAMCALLS INC, 555-123-1112", "SPAMCALLS INC, 555-123-1113", etc. and I have to block them all individually. Is there a way to just block "SPAMCALLS INC" rather than the number itself?

 

Thanks!


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Extending the Limit of 48 numbers in a campaign

We have an approved campaign (Yea!) but it only allows 48 users in the campaign, We have about 100 users who who would like to use SMS texting - its really person to person - is there a way to extend the amount of numbers or do we need to create a ne... Show more

We have an approved campaign (Yea!) but it only allows 48 users in the campaign, We have about 100 users who who would like to use SMS texting - its really person to person - is there a way to extend the amount of numbers or do we need to create a new campaign (and can we even do that)?


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SMS Campaign

I have a rejected campaign. I see the "create another campaign" button however it is not accessible. Should I delete the rejected campaign as it not letting me edit it? And if I delete the campaign will the Brand stay or will I have to re start the B... Show more

I have a rejected campaign. I see the "create another campaign"  button however it is not accessible. Should I delete the rejected campaign as it not letting me edit it? And if I delete the campaign will the Brand stay or will I have to re start the Brand process ?


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Phone inconsistent ringing through with an audible tone

Calls which are routing through from my Zoom phone "landline" to my cellphone from Zoom Phone are not ringing through audibly. They are going directly to voicemail, which is also captured in an email. I can't find how to have Zoom Phone calls have an... Show more

Calls which are routing through from my Zoom phone "landline" to my cellphone from Zoom Phone are not ringing through audibly. They are going directly to voicemail, which is also captured in an email. I can't find how to have Zoom Phone calls have an audible ringtone. I would be grateful for any suggestions. Lauren Williams, Casual Uncluttering


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Using SMS with an Auto Attendant

I’m a single person in my business. I’m trying to set it up so that when people call my number they get an auto attendant and can press 2 to leave a voicemail for me. I had to assign my number to the auto attendant so it would answer first. So my sin... Show more

I’m a single person in my business. I’m trying to set it up so that when people call my number they get an auto attendant and can press 2 to leave a voicemail for me. I had to assign my number to the auto attendant so it would answer first. So my single user only has an extension. I got approved to send texts and I assigned the sms campaign to the main number which is the auto attendant. As a result I can’t seem to text from my user account as it has no number. What is the best way to set this up so I can send texts from the main number and have that number answered by the auto attendant? Thank you!


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New zoom phone account not working

I created a new Zoom phone account yesterday and set everything up, including downloading the app for the PC & iPhone. I also setup my VM message. Unfortunately, I have been informed I have received at least 3 calls today that did NOT ring to my phon... Show more

I created a new Zoom phone account yesterday and set everything up, including downloading the app for the PC & iPhone. I also setup my VM message. Unfortunately, I have been informed I have received at least 3 calls today that did NOT ring to my phone or PC. There is NOTHING in my call history and their voicemails are not appearing for me to view / listen to.

 

Please help!! I have tried calling Zoom support but apparently there is zero support for their phone system. This is a business line that I need to get working ASAP!


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Presence-based routing for Call Queues

I was wondering if Zoom Phones supported Presence-based routing for Call Queues?Where it uses the availability status of members to determine whether a member should be included in the call routing list for the selected routing method.Members whose a... Show more

I was wondering if Zoom Phones supported Presence-based routing for Call Queues?

Where it uses the availability status of members to determine whether a member should be included in the call routing list for the selected routing method.

Members whose availability status is set to Available are included in the call routing list and can receive calls. Members whose availability status is set to any other status are excluded from the call routing list and won't receive calls until their availability status changes back to Available.


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