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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

10DLC Campaign

Is there a 24-hour restriction on making edits to campaigns? I was modifying a rejected campaign when I switched to another tab in the Zoom help forum. Upon returning, I found that I couldn't make further edits or even click on "create a new SMS camp... Show more

Is there a 24-hour restriction on making edits to campaigns? I was modifying a rejected campaign when I switched to another tab in the Zoom help forum. Upon returning, I found that I couldn't make further edits or even click on "create a new SMS campaign." Currently, my only option appears to be deleting the pending campaign, but I haven't completed the necessary edits, and I'm concerned it will be rejected again. Should I delete the pending campaign now, or is it better to wait 24 hours before trying to edit it again?


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SMS Campaign Rejected because of privacy policy

Hello, Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a priva... Show more

Hello, 

 

Our company SMS campaign was rejected for this reason. 

  • Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell data

We do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/

 

The privacy policy does not say anything about selling the data.

 

Not sure how to address this. Please help. 

 

Thanks!


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10DLC Campaign Registration

When I am trying to register a campaign, zoom wont let me select a Campaign type. We are zoom phone users. 

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10DLC campaign options for non business customers

The discussion trail related to options for individual (non companies) compliance with 10DLC campaign has been neglected by Zoom. Your stopped monitoring and failed to offer official solutions. SMS for individuals (10DLC) - Zoom Community If Zoom and... Show more

The discussion trail related to options for individual (non companies) compliance with 10DLC campaign has been neglected by Zoom. Your stopped monitoring and failed to offer official solutions. 
SMS for individuals (10DLC) - Zoom Community 


 If Zoom and communication regulators came up with a compliance process, customers do not have to come up with a work around such as incoporating, getting an EIN or similar to comply with this mess. You created a process and you must create the exception scenarios and solutions.

 

You continue to threat with a deadline, but are not offering solutions for accounts of families or individuals who do not run a business in Zoom.  Please prioritize this issue so we can comply.


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Resolved! Warm Transfer vs Blind Transfer

We're new to Zoom phones, but I still feel this is going to be a stupid question. I am trying to find out how to do a warm transfer of a call rather than a cold transfer (that is, I want to be able to talk to the person I am transferring the call to ... Show more

We're new to Zoom phones, but I still feel this is going to be a stupid question. I am trying to find out how to do a warm transfer of a call rather than a cold transfer (that is, I want to be able to talk to the person I am transferring the call to before it's actually transferred). Everything I have read indicates you just hit transfer, the soft key for the party to transfer to, talk to them, then press transfer again to complete the transfer. My issue is as soon as I hit transfer and the party, it just transfers the call. There's no opportunity to talk to the transferred party first. What am I missing? BTW, our phones are Yealink T46S. Thank you!


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SMS "message could not be sent" error

I have zoom health business account. For few months now every now and then I would get "message could not be sent" error when I try to send SMS to my clients. 

 

Any idea how to fix this? Thanks. 

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PLS TREAT AS URGENT

How long does it takes to approve my Zoom Phone Sms Campaign,I already fill out all details needed

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SMS Text campaign

Is it correct that any sms / texts with Canada are exempt from this new campaign that needs to be created and approved?

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Recording Call From Desktop Phone

Hello! I have been tasked with figuring out how to toggle recordings on our company desktop phones. We recently transitioned to using the zoom phone service. We cannot have on the setting where recording is always on (with the type of work we do). Ho... Show more

Hello! I have been tasked with figuring out how to toggle recordings on our company desktop phones. We recently transitioned to using the zoom phone service. We cannot have on the setting where recording is always on (with the type of work we do). However, we would like the option of recording some calls so they can be transcribed when needed. We know how to do this on the desktop app, but I need to figure out how to start and stop a recording on our physical desktop phones. For example, is there a code like *4 we can press to make it start recording? Does anyone have any experience in doing this?


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Another 10DLC question - Upstream CNP declined without any explanation

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. Your SMS campaign has not been provisioned... Show more

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. 

 

Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF.

 

The rest of the email are the links to Best Practices and other articles.


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