Trying to Setup Phone - Voicemails Are Going Into Space

[sherry65lynn]

I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting the messages. I had an ad hit today, and nobody could reach me. The bot was zero help, support says 24-48 hours. I need my phone to ring on my desktop and my phone at the same time; if I pick up, great; if not, it goes to voicemail.  If anyone can help so I don't keep missing calls, I'd greatly appreciate it.  I've gone into Admin, Auto Recep, and I can't do anything with the main number. I can't click on it. Grayed out!  Thanks in advance!

[Eliot]

hi sherry65lynn,

the easiest fix is to change the auto receptionist to route to user and select your extension.

for your calls to ring on both your dektop and cell phone, please see screen shot below.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

 

[MrFrustrated-Zm]

I ported my office number over to Zoom months ago. I've completely lost access to my own number. Everything is so complicated and nothing I try has worked. I am willing to pay for actual support, I just cannot get any. This is cost me my livelihood and has for months!

What Eliot told her to do did nothing. I am not receiving anything, VM message, calls, nothing. I just want my number back and all of the messages sent to me, then good-bye!