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Receptionist/AA

Storkdrew
Newcomer
Newcomer

‎2024-09-13 11:19 AM

Does someone know how we can setup calls to route to our receptionist, if she doesn’t pick up then the calls go to our AA?

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1 REPLY 1

sparrow
Community Champion | Customer
Community Champion | Customer

‎2024-09-13 12:54 PM

In the user account, user settings, look for when call is not answered, drop down and select forward to another extension. You can then select another user, auto receptionist, SLG, CQ, etc.........

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