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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail. Tried using chat function to get this answer. Finally clicked on the Enable Email button It says email notifications will go out per email list But I cannot find this email list. Googled the question etc.
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Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it went directly into their voicemail rather than ringing their phone line. I am hoping that this is a possible feature with Zoom, as well.
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My office uses the Zoom Phone System for our phone calls and I use both the desktop computer Zoom Workplace app and the Zoom Workplace app on my cell phone. In the last month, if I am on a phone call for more than 20 minutes, the audio from my end stops working. The call is still connected and I can hear the person talking, but they cannot hear me anymore. If I quickly switch the call to the other app (i.e. if I'm using the Zoom Workplace app on my cell phone, I switch to the Zoom Workplace app on my computer) the other person can start hearing me again. Then like clockwork, after about 20 minutes the audio from my end stops working again. If I switch back to the other Zoom Workplace app again, they can start hearing me again. And this just keeps repeating after about 20 minutes. My tech team seems to think this is something with my home network/internet, but I can talk on my personal cell phone at home on this network/internet for an unlimited amount of time. I also ran an internet speed test, and it said "Your Internet connection is very fast." This seems to be a zoom issue, but no one can pinpoint why it is happening. Any help is very appreciated. Thanks!
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I have an external number which is being system blocked, I checked on the account level and reviewed audit logs for user level. This number has not been blocked. Has anyone else run into this issue? Thanks!
Is there a way to set up my holiday/vacation so that calls go directly to my voicemail without ringing? Also, can someone explain the Call Handling options on Holiday List & Call Handling? Should I turn those sliders on or off? I just want the calls to go directly to my OOO voicemail.
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I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?
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I am a very small business just starting out. I use zoom to forward business call to my personal phone. When my personal phone rings I would like to determine if it is a personal call or a business call being forwarded by zoom. Any suggestions would be helpful. Thank yiou
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Hi. Our outbound Caller ID shows "Private Line" instead of our company name. I looked up the steps to change it and the company name appears to be in the system correctly so not sure how to address this issue. Our clients won't accept our calls because they think it is a spam call, so this is a significant issue for us. Any suggestions on how to resolve it? Thank you!
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