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When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this. This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client).
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Hi. I wanted to have a specific set of users to always have automatic call recording enabled. I thought that I could do this by creating a "Group" in Zoom, and setting the Automatic Call Recording option to "On", and then assigning users to it. When I did that, the calls were not recorded though. If however, I go into each user individually, and go under their "Policy" setting, I can enable it there and it works, but I'd prefer not to have to manage this setting for each individual user. Is there any other way to apply the automatic call recording setting to a group of users? or is their something I could me missing that's causing the group setting to not be applied? I've tried locking it, as well as disabling it and turning it back on again.
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I simply want one main number for my business that one person is assigned to. However, it seems no one is able to reach us without entering in an extension number while dialing. How can I get rid of the extension number? Our hope is to just have one phone number for our business and one person assigned to receiving those calls. Help!
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Has anyone figured out a way to do automatic call routing in Zoom Phone when the Salesforce integration is being used? We are currently using that for click to dial and screen pops, but there doesn't appear to be a way to automatically route calls using the client data that is already in Salesforce. Zoom Support notified me this wasn't possible, so I opened a Feature Request, but those tend to just sit there with very little progress ever made on them. Also open to looking at 3rd party apps if the Salesforce integration can't do it.
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Some team members would like to receive email notifications when an SMS comes in.
Is this possible? If yes - how can we set that up? If no - what alternative is there?
I've searched through the posts but I haven't found a discussion around receiving SMS only. My company has a phone number through zoom and an approved Brand. However, we do not want to send SMS we only want to receive them. We can't create an SMS campaign because the questions make no sense for our business. We do not, for example, have a privacy policy - or need a privacy policy for the work that we do. Am I stuck or is there a solution?
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Hi Zoom Community, I'm currently managing a Zoom Phone setup and have configured a Monitoring Group to allow certain users to listen to calls from both User & Common Areas and Call queues. The issue I'm facing is that the "listen" icon does not always appear for some calls, even though the monitored user is actively on a call, either through their direct extension or flow from a call queue. Here's what I've checked: Monitoring privileges are assigned correctly. Users and common areas are properly added to the Monitoring Group. The call queues involved are also included in the monitoring setup. Licenses are Zoom Phone Pro Has anyone else experienced this issue? Are there specific call scenarios where the "listen" icon is intentionally unavailable? Thanks in advance!
Any advice or clarification would be greatly appreciated.
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I get calls from my bank for verifzing mz identy. The number of my bank is "Blocked by System" When I go into mz web account. There is nothing blocked. How can I unblock the system for that number?
Hi All, I would like to know if I can automate sending SMS with Zoom Phone - Salesforce Integration. My requirement is to send an SMS at a trigger point on the Lead or Contact record. Like when Lead record status is 'Nurturing' then send an SMS to the lead's phone number. The documentation mentions that we can manually send an SMS to a lead or contact from the Zoom Phone widget, but there are no details on whether we can automate the sending of SMS. Please reply to this post if anyone has any information regarding this.
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