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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Call Queues - prevent signing out

Is there a way to disable a person from signing out of a call queue or a shared line group? We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues. It wouldn't h... Show more

Is there a way to disable a person from signing out of a call queue or a shared line group?  We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues.  It wouldn't have to ring the mobile and desktop app, but at a minimum it would ring their desk phone regardless of their status in the "receive shared calls" section of their profile.

 

It also doesn't have to be a Call Queue.  I haven't found another option that accomplishes this, but hopeful that someone else has an idea I haven't considered.

 

Thanks.


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Rename external contact list from "Imported Contacts" to custom name

We are using External Contacts as a system speed dial. I manually entered the handful of entries that currently appear in this list. In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users. Can this list be ... Show more

We are using External Contacts as a system speed dial.  I manually entered the handful of entries that currently appear in this list.  In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users.  Can this list be renamed to System Contacts or similar?


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Zoom Phone Not Working

I purchased the $10/mo Zoom Phone plan and no matter what I do, I cannot get it to work. I have a digital number but it does not allow me to make or receive calls and it is very frustrating that no one will talk to you, especially when it's holding u... Show more

I purchased the $10/mo Zoom Phone plan and no matter what I do, I cannot get it to work. I have a digital number but it does not allow me to make or receive calls and it is very frustrating that no one will talk to you, especially when it's holding up my business. Can anyone provide guidance?  When I try to call, it just says: "Sorry the requested service is not available in your calling plan" but I'm positive that this is what I signed up for. Please help!!!


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error 1301403

i cant make it working

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Resolved! Ending calls with headset buttons?

I'm wondering if there is any headset with a call answer/end button that will actually end Zoom Phone calls. I've tested two different models: a Poly Blackwire C3210 and a Yealink UH34 Dual. The former is similar to an officially-supported model, and... Show more

I'm wondering if there is any headset with a call answer/end button that will actually end Zoom Phone calls. I've tested two different models: a Poly Blackwire C3210 and a Yealink UH34 Dual. The former is similar to an officially-supported model, and the latter is an officially-supported model.

 

Both models feature a call answer/end button. The button on both models does work to answer incoming Zoom Phone calls, but pressing the button during a call does not end the call. It simply has no effect. A cursory skim of the Internet indicates others have encountered this behavior.

 

Zoom's official list of supported USB HID devices for the desktop client notes "Certain Poly, Jabra, and EPOS headsets support end a meeting or hang up a Zoom Phone call when used with USB dongles and the associated applications." 

 

This is an extremely basic telephony feature that is missing from Zoom. It is not a new concept, and I'm pretty disappointed Zoom has failed to include the feature. Is Zoom working on adding this functionality?


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Zoom Business phone call showing up as spam

I have zoom health business account. For some reason some  of my clients are reporting that my call shows up as SPAM. How do I fix this? I'm located in Ontario, Canada by the way. 

 

Thanks. 

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Resolved! Zoom Phone - complicated and frustrating sign up + extremely unpleasant CS

Hello I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package ... Show more

Hello

 

I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere.

 

Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider. 

 

Thanks


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Error Code: 1301403

Hello Members,I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 13014... Show more

Hello Members,

I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 1301403).i have done everything talk to a customer care but nothing worked.Please if anyone knows how to eradicate this problem please help.I am not able to receive or make calls.

 


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International Call List

Is there an easy way to show users which countries are enabled on the account for international calling?  I can see the list in the Admin billing section, but how does a user see which countries are enabled?

 

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How to change the default message template when sharing call details?

How can we change the default message template that applies when sharing call details from the Zoom Workplace Desktop App? No matter what the status of the call is, the details always state the call is a "missed call" which has confused some of our u... Show more

How can we change the default message template that applies when sharing call details from the Zoom Workplace Desktop App? No matter what the status of the call is, the details always state the call is a "missed call" which has confused some of our users. I can't find any answers for this question online or easily find this setting on the web portal. 


This window pops up when you right-click on a call in the call History and click on Share Call Details. 

 

 


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