2N Intercom: video support with Zoom app (without IP Phone)

[MPecc41]

Hello,
We're currently migrate on Zoom phone and one of big restriction we've identified is the video support of 2N intercom directly with the zoom application without a video-capable IP phones.
Indeed, our user are using the video to identified the person at the door to open it directly from their desk (via dtmf code). On our previous phone solution, video worked directly on the softphone and deskphone.
We can use 2N specific app on workstation but it's a big challenge with the number of intercoms and contacts.

So, we are requesting that Zoom support 2N intercom video with Zoom desktop / mobile

Best regards

[ngrovhoug]

+1 for us as well. 

However please do not limit it to just 2N devices. Any device that supports video intercom (Grandstream in our case) should be answerable on the soft client. 

[Eliot]

hi @ngrovhoug 

please see zoom support article.

Setting up video calls on Grandstream GDS3710 video intercoms

thanks,  eliot

[ngrovhoug]

The ask was specifically for "video support with Zoom app (without IP Phone)". We know that we can receive the video on only 4 specific deskphone endpoints. But the ask is to allow the SIP Video Stream to be viewable within the Zoom Workplace Client (App). 

[J8kesta]

THIS 👏🙌🙏

[J8kesta]

+1 for this.
I have a number of Avigilon video intercom reader pro units that I would like integrated so that video is shared with users via Zoom's desktop client.

[Eliot]

hi @MPecc41 

For 2N Intercom,

Requirements for setting up video calls on 2N IP intercoms

Account owner or admin with privileges

A Pro, Business, or Enterprise account

Zoom Plans in the account

Provisioned 2N IP Force, Solo, Style, or Verso phones that support video calls

Video-capable IP phones:

Cisco 8845/8865

Poly CCX600/700 with or without camera

Yealink VP59, T58 (A and W models)

please see Zoom support article for details.

Setting up video calls on 2N IP intercoms

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot