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Call Flip between desk phone and desktop client when desk phone call control enabled

jrbirnba
Newcomer
Newcomer

I turned on desk phone call control in the desktop client, but this appears to make it impossible to call flip between the desk phone and the desktop client.

 

i.e., with phone control disabled in the desktop client, calls can be placed on Hold and switched between the physical phone and the desktop client.  With phone control enabled, there's no way to call flip between them.

 

The use case is when using a laptop away from where the physical desk phone is located, and you realize that phone control is enabled and you accidentally answered a call on the desk phone instead of with the desktop app.  There's no way to switch the call to where you are unless you have a third Zoom device (like a mobile phone with the Zoom app).  And if you turn off phone control, you can't re-enable it until you're near the phone again (to respond to the prompt).

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