I am an individual. I do not own or run a business. I got a Zoom phone so I could talk and text and hold unlimited Zoom meetings with my family across the country. My account type is Pro (Named Host). I am the Owner and Admin.

Like all the other Zoom phone users, I received multiple emails about setting up a brand and a campaign so I can continue to use SMS.

I don't see how to set this up as an individual (not a business).

People in other threads are referring people to Setting up Zoom SMS with 10DLC Compliance for conversational messaging. That page says:

If you are currently using Zoom Phone SMS as a conversational (person-to-person) messaging tool, you can follow the guidelines below to set up your campaign. This will allow you to set up your account to work similarly to how it did before 10DLC registration was required.

Great! So I start following the instructions. The first step is to create your brand. Step 6 of creating your brand is:

In the Brand Summary page, enter the following:

• Legal Company Name
• DBA/Brand Name (if applicable)
• Your Company’s Legal Form.
• Tax Number, ID, or EIN (Employer Identification Number)
• Your Business Location Address
  • Select or enter your Country of Registration.
  • Enter your business address, city, and zip code.

There are several problems with these instructions:

1. I am not a company and do not have a Legal Company Name.
2. The only options for Legal Form are the following, none of which apply to an individual:
   • Private Profit
   • Public Profit
   • Non Profit
   • Government
3. I am not going to provide my Social Security Number to Zoom.

Is there a FAQ or specific instructions for how an individual is supposed to fill this out to keep SMS working?

I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting the messages. I had an ad hit today, and nobody could reach me. The bot was zero help, support says 24-48 hours. I need my phone to ring on my desktop and my phone at the same time; if I pick up, great; if not, it goes to voicemail.  If anyone can help so I don't keep missing calls, I'd greatly appreciate it.  I've gone into Admin, Auto Recep, and I can't do anything with the main number. I can't click on it. Grayed out!  Thanks in advance!

From a security standpoint, we are looking for a method to disable or at least create a speed bump to users clicking on links in smishing attempts. 

Security software addresses this in emails but ZOOM SMS appears to be an open vector.

Thanks in advance for any assistance. 

It would be nice if all search fields performed a "contains" search instead of "begins with"

For example:

Phone System Management => Phones & Devices

It would be nice if the last Hex digits of the MAC were searchable
Since all of my phones are from the same manufacturer, the 1st 6 Hex digits are the same.

In:

Admin => User Management => Users

You must search based on the starting characters of the userid/email

In our case surname would be very helpful. We have thousands of users and they are imported from LDAP.
Since there can be jdoe@domain and jodoe@domain and johndoe@domain it would be great to search on Doe instead of going back to the GAL to lookup the email.

However in:

Phone System Management => Users and Rooms (Users tab)

I can search on just a portion (i.e. surname) of the user ID.