Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Use multiple phone numbers from different countries

Is it possible to order multiple phone numbers from different countries? I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:- Nor... Show more

Is it possible to order multiple phone numbers from different countries?  I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:

- Normally making calls from Australia, but occasionally, the US, South Africa, Canada and Europe
- Need an Australian mobile (+61 4xx) number, but also US and New Zealand numbers ideally
- The ability to add additional European numbers in future would be very useful


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Unable to make Outbound calls

Hello,

 

I am able to receive calls, however, I receive an error message when making outbound calls:  "my plan does not support this service"   I am calling local numbers.   

 

I hope you can help

Thank you. 

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Resolved! Can't change settings - account not valid

I cannot change settings because I keep getting a message tell mew that I need to have a US Metered call plan.

 

This is my call plan: Zoom Phone US & Canada Metered Calling

I am logged in.

I am the sole owner/ user.

 

How do I fix this!!!??

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Zoom Phone unable to make outbound calls

I just set up my zoom plan (US/CA) Unlimited and finally figured out how to receive incoming calls to my desktop and zoom app on iphone. Unfortunately, I'm unable to make outbound calls. The same prompt is received from both the app and desktop attem... Show more

I just set up my zoom plan (US/CA) Unlimited and finally figured out how to receive incoming calls to my desktop and zoom app on iphone.  Unfortunately, I'm unable to make outbound calls.  The same prompt is received from both the app and desktop attempts "sorry, we cannot complet your call.  Your service plan does not allow calls to destination".  Anyone have any idea what I did wrong?

 


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Trouble making outbound calls

I am not able to make outbound calls.  I am in the US with an unlimited calling plan and a toll free number.  There is no error code and the call log shows the call as successful.   Does anyone know how to help?

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Audible Ringing for Call Waiting Deskphone

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second ... Show more

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones.

 

The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

 

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

 

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

 

Thanks!


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Sort Field for Company Contacts

Is there a way to use the First Name and Last Name fields for sorting and look-up in company contacts? Right now, it is using the display name field and folks are modifying the display name by adding in titles and company name so that they are more i... Show more

Is there a way to use the First Name and Last Name fields for sorting and look-up in company contacts?  Right now, it is using the display name field and folks are modifying the display name by adding in titles and company name so that they are more identifiable in meetings with participants outside the company.  This throws off the search by name when a queue operator needs to forward a call to someone.


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Resolved! Call Routing based on incoming caller id

Hi

Is there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? 

Regards

Damien

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Resolved! Zoom Fax Not Dumping to Email

Voicemails that I receive automatically get forwarded as attachments to Email, why do received faxes not do the same, or am I missing a setting?

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SIP Phones - Caller ID updates when connected?

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook. When a call is connected, I've noticed the caller ID name change from what I have set in the local dir... Show more

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook.

 

When a call is connected, I've noticed the caller ID name change from what I have set in the local directory or remote phonebook. Is Zoom performing a SIP update when a call is connected? I'm assuming whatever is happening causes at least the caller name to change. In the provided example, the caller name was being reverted to how my cell phone carrier displays my name. The avatar/logo from what I set in the local directory remained too, which seems odd, as I would think it would 1) drop the entire local directory contact that was matched or 2) not allow a local contact name to be changed if matched.

 

In my testing, it seems to occur mainly for inbound calls. Outbound calls seem to stick better.

 

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