The wait time drop-down goes in increments of five seconds, but the shortest time is 10 seconds. I don't imagine we can change that value. What would be involved in submitting a feature request to allow manual input, or adding a 5 or 8 second option. We have multiple tiers of call groups.  Our main line rings the first group. After 10 seconds if no one answers it goes to a larger group of people, but sometimes 10 seconds is just too long. 

I have done some reporting on the past quarter for the incoming calls into each of sites on Zoom.

Our business model is we have open hours typically 8-5 Mon-Fri.

We also do after hours emergency service.

One of our sites is an anonomly, and more than double the amount of off-hours calls than any other site.

So, we want to dig in to this data and export a list of the 520 calls we took aftger hours in a 3 month period vs the normal 200 calls in other stores.

I cannot find how to export the actual calls. We want to dump this list into Excel so we can analyize the phone numbers and see if they are existing customers or maybe a political robot was stuck calling us over and over at night?

Anyone know if there is a way we can export 3 months of call detail?

Just set up my account. I can make calls fine - and can call my zoom number from my personal cell. however, no one else is able to call me on my zoom number; everyone receives an error - "call cannot be completed as dialed."  I've tried calling from several phones and locations. what am I missing from the setup? TIA

I'm trying to invite a phone number into my zoom meeting. Once I'm connected to the phone number and clicked the complete meeting invite, it always says it failed to invite (phone number) to the meeting. Any help here? My co-worker account does not have the same issue and we've made sure that our settings are the same here. I am a paid pro account and paid zoom phone.

Hello all, 

I am wondering if there is a way to change/edit the Invite Greeting Message participants hear when they are called into a program. It currently says "Welcome to Zoom.  You have been added to the waiting room...."  I would like to add a sentence in that gives a heads up of who (Organization Name) is hosting the Zoom meeting.

I know I can change the Voicemail greeting but we do NOT use the Voicemail feature.  It's the INVITE GREETING (via call in) that I want to change.

Thank you all

Hello Community, thank you for any support available.

I am looking to create a deskphone template for Poly Edge series phones. Simply looking to enable paging defaults for all phones on the account.

Does this appear to include everything needed to enable this setting properly?

ptt.pageMode.enable="1"

ptt.pageMode.group.1.label="Page All"
ptt.pageMode.group.24.label="Page All - Priority"
ptt.pageMode.group.25.label="Page All Emergency"

I hope I can explain this properly.  I would like to give one of my employees access to be able to make calls and receive calls via my business phone line.  I'm sure I need to purchase another license, which makes sense but I'm trying to figure out the best way to it and to get them set up. 

1. I would like them to have their own login to the business line, which I'm guessing the license assigned to them will do.  Am I correct in this assumption?  and do I need to do anything other than assign them a license and login information?
2. I'm not trying to give them their own phone number, I would like to just have them be an extension of the current business number so when they call out it shows as our business line and when they call in they will just enter their extension or wait and hear the option for their extension.  Is this correct in my thinking or is this not even a possibility?