I would like to know if it is possible to get raw data more comprehensive and easy to present. What I mean with this is that instead of putting for example the sign-in-out per people in rows, could that be on columns, so it could be easy to manage in Excel? The same thing applies to the people assigned to a queue, where they change to multiple auxiliaries, (bath, meal, downtime Manager Approved, etc.) starting time can be in one column, and the end time in another column, just instead of everything in rows,

Thank you in advance for your assistance.

I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-out" to not receive queue calls. 

Is there a dashboard showing the realtime number of minutes/hours elapsed when someone toggles the "receive queue calls" or like a report that shows the elapsed time when a specific member toggles the "Receive queue calls" and like how many times they toggled it in one day?

It's been bugging me for days now and I really don't know how to go around this.

incoming calls are not ringing to the mobile app. They ring on the desktop, but not the cell phone. when I open the mobile phone app there is a message displayed briefly saying there is no network connection. I cannot switch from the desktop to mobile app, it errors out. I know my network connection is good. all other apps are able to operate. I am on Wi-Fi due to the lack of cell signal in our building. this still happens when on mobile data. 

After the mobile app opens and the connection error message goes away, I can instantly make calls out.

I Zoom Popup Widget that sits on my desktop has suddenly lost it's option for "Phone".

My phone account is active and receiving calls, but without this, I am unable to make outgoing calls.

When I am in "Home", I click on "More" and the phone is no longer an option.

Any ideas?

Hello,

I would only like my cell phone to ring when someone dials my desk phone # or extension directly and not when the main line # is dialed.  It seems like I would accomplish this by turning off the call ques that I am in while leaving the mobile app setting on, but I would have to keep going back to toggle that on and off. I want the main line to function as it does, but segregate the cell phone call when someone calls me directly.....

Hello Zoom Support Team,

I am developing a mobile application using the Zoom Video SDK with Flutter for both Android and iOS platforms. The application is focused on enabling real-time audio and video calls between two users.

We are experiencing a consistent delay during session joining. It takes around 8 to 10 seconds for both users to connect, and for the audio/video streams to become active.

This delay is negatively affecting the user experience.

We would like your help in understanding the following:

1. Are there known causes or limitations in the Zoom SDK that might result in this delay?

2. Are there recommended optimizations for improving performance on mobile, especially in Flutter integration?

3. Could the issue be related to token generation, SDK initialization, or event listener timing?

We would appreciate any guidance or solutions that can help reduce the session join latency.

Thank you for your support.

Hello.  I am trying to get started with Zoom Phone.  I have the Unlimited Calling Plan.  I can receive calls but cannot make calls.  It tells me, "Sorry, we cannot complete your call.  Your service plan does not support calling this destination."  Is there a setting I need to change, or what?