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I have unassigned the Zoom Phone licenses from 2 users and removed their DID numbers, but I can't figure out how to remove their extension from the account without removing the whole account. They do not want an extension in the Zoom phone system any longer, but they use Zoom meetings all the time and don't want to be deleted. Is there a way to just remove the extension number once you remove the Zoom phone license ?
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Over the past few weeks it is suddenly hit or miss whether I can hear the caller. I test the settings afterwards and they are fine. Why all the sudden bugs?
Also, my phone is ringing, along with my computer, but not giving me a way to answer on the phone, until it finishes one cycle of trying, and continues to ring longer on a 2nd cycle, then the interface on my phone pops up on my phone to answer.
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I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.
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Just setting our Zoom phone system up, have connected Hubspot and Zoom using the integrations... however there's no contacts being synced to either the desktop or mobile apps (without this it would be pretty pointless). Any ideas what I've missed or what might be broken? I'm the admin on both accounts
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Hello,
Is there a way to use my Zoom number to register on WhatApp.
Regards
Can i route auto receptionist to Zoom contact center without a phone number assigned ?
Also can i assign an extension to an IVR without any phone number .
Can someone guide me through this topic. Your help is highly appreciated.
Hi there, We got several Auto-Reception set up , and some are considered as more "critical" One of them will (depending on IVR choice) redirect to a person in charge of taking emergency call. As this person change from weeks , we got to manually change the N° every week. As well, we would like to be sure that no know forgot to redirect correctly (One time we had a person in support team that just added a space before the number...so nothing would never work) We are currently setting up a "control" automatic call once a week, to ensure that everything is setup correctly. But I can't test it through the IVR choice. Like... if my Auto Recep n° is 064101010 , is there a way to directly compose a number that would reach the correct IVR choice? Like... 064101010#2 ? Thanks for your help Ho...and if you have a different IDea on how to manage this problem (whole thing...) let me know, I love to hear and learn 🙂 Regards
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Zoom Phone includes a Call Screening feature. (Phone/Settings/Other) I like the feature, but I would prefer to customize the message. (the default is "Hello. This user's calls are being screened. Please press 1 to reach the user.") Zoom phone provides ways to customize all the other possible messages you might want, but I can't find any setting to edit this message. How can this message be changed?
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I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.
Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.
Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?
Thanks!
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