Hi all,

I've been having a real head-scratcher of an issue and can't think of anything else. I'm relatively new to telephony and these systems, but recently we migrated to Zoom phone from Avaya. In our environment we have a few analog lines for a paging system, I believe the model is a Bogen PCM2000. How it worked was the line was assigned an extension. On any desk phone, you would call the extension, it would give a confirmation beep prompting to select your zone (00 for all, 01 for first floor, 02 for second floor, etc). We have 3 zones. You would dial 00 and then the paging system would play an announcement tone and then let you make your announcement. 

Since moving to Zoom, instead of using the analog line back to our MDF, we are using a Poly ATA 402 that is directly connected to our network switch, and an RJ-11 line coming from the ATA plugging into our paging system. According to other documentation I've seen, I believe the configuration is set up correctly, with the RJ-11 going into the station port on the Bogen, switch set to CC/LS instead of VX/GS, and the other switch set to station and not trunk. In this configuration I am able to dial the extension with a desk phone I also have connected to our network switch and get the confirmation beep to select a zone.

The issue I'm having is when I dial 00, nothing happens, almost like it doesn't register. I've tried different speeds, I've tried waiting different times to do it, doesn't work. If I keep pressing 0s, it will eventually register and activate the page, but it is wildly inconsistent. Sometimes if I dial 0000, it will activate, sometimes its 000000, sometimes if I do 00, then wait 5 seconds, then press 00 again, it'll work, etc. For the life of me I cannot figure out why it's doing this. A zoom rep talked previously about DTMF issues, which I believe. He sent me a provision template to bind to the ATA from Zoom as well as a template to bind to the Yealink phone, mostly looking like it's identifying a minimum dtmf length and gap. However, these did not remedy the issue and it is still wildly inconsistent.

If I plug the old Avaya analog line back into the paging system and call the number associated with it, it works as intended. It's only when hooked up to the ATA that I have this issue. The Poly is attached to an extension within zoom just called "building A paging". I feel like the issue lies with the ATA, but I'm not sure if there's something I'm missing on the zoom end that might be affecting it. Anyone else experienced a weird situation like this? Thanks for any info provided.

I have purchased the "Zoom Phone Australia & New Zealand Unlimited Calling" today.

But when I try to call the Zoom test number 8378 or my mobile phone, it keeps saying "The requested service is not available in your calling plan". Can anyone help me with this? Thank you very much!

This has been really frustrating, i keep on getting different answers for zoom support. What i wanna do is really simple and shouldn't be so complicating: I have a main number with an auto receptionist for my business. (Dial 1 for customer service, dial 2 for our hours and location etc.) and one user\ext. (me). I want to be able to send and receive SMS text messages. But because the number is the main company phone number i am unable to do so:(  Any help would be appreciated.  

Hello, 

I currently have a zoom phone number and would like to know if it is possible to answer calls using my Apple Watch. Currently I'm only able to see messages on my watch, but can't seem to find a way to enable calling.

Thank you for your responses.

We are having two main issues with the transfer option on the Zoom phone calls.

1) Some calls we receive display the option to transfer and other phone calls do not display the option to transfer on our Zoom apps both on the phone and desktop.

2) When the transfer option does appear we are unable to successfully transfer the caller. Every time we attempt to transfer, we are told that the call "cannot be completed" and to "try again" later even though all phone lines in our building are working.

Can anyone please provide some insight into this issue?

I’m very new to the group and Zoom phone. I have customers that randomly pace orders over the phone. They have complained to me that they find the “Auto recording message” at the beginning of the call annoying. How can I turn it off. When I search, I mostly find articles about turning on recordings for meetings. Thank you