Hi,

I’ve purchased a Zoom Phone license with the U.S./Canada Unlimited Calling Plan (1 license – active), but I can’t assign a phone number to my user.

When I go to Phone System Management → Users & Rooms, I get this message:

“You need more licenses.”

I’m the account owner and the only user. No numbers are showing up for assignment.

I also can’t manually purchase or add one from Plans and Billing.

This is blocking me from making any calls, and I’m actively paying for the service.

I’ve submitted a support ticket but haven’t received a response yet.

Ticket number: TS1873868

Can someone from Zoom please resolve or escalate this?

Thanks.

Adam

I am seeing faxes from Athenahealth mostly but occasionally others, being split into two separate faxes.

E.g. 1st fax pages 1-6 and then a 2nd fax with pages 7-11.

Oddity is that it's also only one specific location/fax line seeing this behavior.

Path is as follows:

Zoom Fax # "X" > Auto Receptionist "X" that forwards to > EMR fax # "A"

This is the one splitting sometimes

Zoom Fax # "Z" > Auto Receptionist "Z" that forwards to > EMR fax # "A"

This one, and many others configured similarly have never seen this issue

This is all within their normal PBX config, nothing related to online fax.

Our EMR vendor is at a loss.

I cannot find any meaningful config differences between other fax lines, and the one with the issue.

(Beyond the obvious like a different fax # and name).

Hoping someone else has seen similar issues? Have not found anything as of yet...

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I am the first person in the call queue and when I answer an incoming call using my mobile device, the switch icon appears at the top of my desktop Zoom app.  If nothing is selected, it will automatically switch from my mobile device to the desktop app without me doing anything.  I have reached out to Zoom and they are suggesting that I turn off my desktop application for phones but I never had this issue until I switched from a Galaxy to an iPhone.  We just recently added a Zoom Room to our account and thought that maybe it was detecting the Zoom Room so i can switch to that but calls I have answered while at home still have the switch icon at the top.  Has anyone else experienced this issue?  What am I missing?

I have Zoom Workplace Pro and Zoom Phone Pro Global Select, yet Zoom is not allowing me to make outgoing calls to any phone numbers.  It tells me the requested service is not available in my calling plan.  What am I missing?  Do I need to change a setting or buy a different plan?

Thanks in advance.