Is there a way to use the First Name and Last Name fields for sorting and look-up in company contacts?  Right now, it is using the display name field and folks are modifying the display name by adding in titles and company name so that they are more identifiable in meetings with participants outside the company.  This throws off the search by name when a queue operator needs to forward a call to someone.

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook.

When a call is connected, I've noticed the caller ID name change from what I have set in the local directory or remote phonebook. Is Zoom performing a SIP update when a call is connected? I'm assuming whatever is happening causes at least the caller name to change. In the provided example, the caller name was being reverted to how my cell phone carrier displays my name. The avatar/logo from what I set in the local directory remained too, which seems odd, as I would think it would 1) drop the entire local directory contact that was matched or 2) not allow a local contact name to be changed if matched.

In my testing, it seems to occur mainly for inbound calls. Outbound calls seem to stick better.

Hi I'm in process of developing a tool to capture and record zoom phone calls as they happen. I don't want to use the recordings available after call ends as provided by zoom. I want to record them while they happen. Is there livestreaming phone data available like zoom provides for meetings?

I've looked and found these old threads without resolution:

https://community.zoom.com/t5/Zoom-Phone-System/Incoming-Caller-ID-with-Call-Queue/m-p/55346?search-action-id=69989549889&search-result-uid=55346

https://community.zoom.com/t5/Zoom-Phone-System/Caller-ID-Display-and-Directory-Incoming-Calls-Preferences/m-p/216756

We are new to Zoom phone and have prepped a call queue.  Working fine, but it displays as "INBOUND CALLER ID for CALL QUEUE."

Is there any way to reverse the order so that we can see what call queue is coming first?  When callers have longer names and we are looking at a iPhone or deskphone, we have to wait a couple beats to see what queue they are calling for.  Most of the time, especially for external callers, we want to answer the phone more quickly but need to know who they are calling (different company names) to offer the right greeting.  

Any way to solve?

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.

All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.

Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."

That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.

HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?

If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?

If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom

This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.

Questions:

• Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?

• Has anyone resolved this “not licensed” boot message for Avaya desk phones?

Thanks in advance!