Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We have a group of individuals assigned to answer incoming calls. They are currently all added to a Call Queue to ring sequentially. I would like to set up a schedule where each person takes a set of hours each day. Any recommendations to set this up automatically instead of having the people not answering phones decline calls from the queue? Thanks!
Show less
Hi guys, So it's already good that it is possible to call people from Hubspot with Zoom phone. What would make it really great: That are all features that are possible with Aircall for example so would be nice if Zoom would match it. Is it maybe on the roadmap?
Show less
Hi there, I am wanting to find out if anyone is able to add more than 2x people to a call? At present, I can only add 2x others, however in my line of work I am often required to add a third person so it would be great if this is an option. I have looked in the account settings to see if there is anything I can amend, however cannot see anything.
Show less
Our service and porting was completed today and all our phones are installed and working. Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number. This is good, however, even the mobile app associated with users at those 4 desk phones will ring which is not good. We only want the mobile app to notify a user if we transfer a call to them. Is this possible? I also remember reading that the Zoom mobile app has a "DND" feature that would only affect the mobile app. We cannot find "DND" on the mobile app, but in SETTINGS -> PHONE there is a toggle for Receive Queue Calls and MAIN LINE (our queue). If they switch that off on the mobile app, it also keeps their desk phone from ringing. Summary (I hope) of what we want/expect: 1. Inbound call to our main number to ring desk phones in our office - users that we select. Do not ring or notify the mobile apps. 2. If we transfer a call to a user extension, ring their desk phone then (sequentially) ring their mobile app. Is this possible to setup on our admin side, or will they just need to log out of the mobile app when in the office and log in when leaving? Thank you, Mike
Show less
In our current setup, when you dial 0 in the auto-receptionist. it will ring our front desk receptionist. However, we are fully teleworking again and when the front desk person is out of the office the assistants go on a rotation by day to answer the mainline. So each morning for a week, I have to go into the auto-receptionist and change the person listed for that option in the auto-receptionist. Is there an option to preprogram a day-based rotation that I can add to the auto-receptionist when pressing 0?
Show less
Hi, I'm trying to disable the user from using 'dial-by-name directory' now. Adding users to the blocklist is the same. Thank you. Yulim
There are 3 users on the main site now.
Assuming A, B, and C, I want to prevent A from calling B or C by name.
'dial-by-name directory' is disabled for the main site setting now.
However, users can now make calls by name.
How can I prevent users from calling by name?
Show less
We have the message warning customers that the call is being recorded at the beginning of all our calls. Is it possible to remove the message at the beginning of outgoing calls only, but keep it for incoming calls?
