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I have a few small remote offices using Poly VVX250 phones. Main DID rings a call queue (we'll call Q1) that has phone 1 & phone 2, ring simultaniously. A manager at the office is at phone 3. Is there a way for Phone 3 to "pull, pickup, transfer" the call from Q1 if the people are helping customers at the counter and unavailable to answer the call? Thanks in advance for your help.
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I currently have call queue recording enabled for a queue. Inbound calls record just fine, but I noticed the option also included recording for outbounds. Now, when call queue agents make outbound calls they do so from their respective extensions/lines, so these calls aren't captured by call queue recording setting.
How do I enable outbound calling from the queue so outbound calls made by agents are recorded? I know I can record on their respective lines, but would prefer to keep it a queue setting. Thank you for any assistance you all can provide.
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Is there a report that I can view that shows me the time an individual logs in and log out for zoom phone? if so, where can I find it? Thank you in advance.
I had to add another call queue, and I'd like to move it up in the option list (i.e. it's now Press 6 and I'd like it to be Press 4). I couldn't see an option to do that. Anyone know how?
We have a few call queues that we use for daily operations. One particular call queue is doing odd things. This call queue uses a Main Auto Receptionist that routes to our customer care line. The most frequent issues are: We have double checked the auto receptionist's routing, employee call queue status, and employee settings. All look exactly like they should. Another separate issue: One of our employees is getting a Network Not Available error message in the middle of every phone call. It will drop the call each time. Any help would be much appreciated, as I am fairly green to these issues. Thanks in advance!
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I need a way to automate the bulk import of contacts from a CSV file to the External Contacts of Zoom. I know I can manually import a CSV file but I need a way to automate this process so that the external contact stay up to date with my CRM. Is this possible / doable? Am I thinking about this wrong? My goal is that when an external caller calls one of my zoom phone users their caller ID pop up shows the contact information of the caller (assuming the caller is our contact list).
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Hi, we signed up to Zoom Phone over two weeks ago and until now we were not able to receive any calls from any mobile phone. The only calls that go through are the one made from the Zoom network. We don't know what to do anymore, we are chatting with the support team over 10 days, and nobody could fix the issue yet. Everything in the setting seems to be good, but when we call the given number, it hangs up or gives a sound like the line is busy or does not exist. I appreciate everyone's help.
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Hi! I'm hoping someone can help since my plan doesn't qualify for Zoom support with a real person. I have a Pro plan and purchased 2 licenses for US/Canada Unlimited Calling plans. I chose a company main number, assigned myself an extension and my colleague and extension. I also set up a custom voicemail greeting. When I called the main number and my extension, it just says, "The person you are trying to reach is unavailable- goodbye," and hangs up. It's clear that if someone is trying to call me, they can't get through. Can someone help me figure out what's going on?
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At zoomtopia last week, it was mentioned that there are new reports for call queues for per-agent reports call "User Performance Reports. I can't find them anywhere in the portal, though maybe they just meant that these were going to show up in the near future; anyone know anything? I've asked our account rep but haven't heard back.d Picture of the slide from the zoomtopia session is attached....
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We switched to simultaneous call routing in a call queue a few weeks ago and noticed that sometimes the wrap up time is not happening. Zoom acknowledges this is occurring and is investigating. Anyone else noticed this issue? Wondering if isolated to us.
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