Hello,

We have automatic call recording for all of our sites with our own IVR greeting message that includes a disclaimer that the calls are being recorded. The problem is that when a customer calls in and selects from the IVR,after hearing the disclaimer, there is another automatic Zoom call recording notification that starts to play when the company employee answers. Is there a way to remove this since we have our own disclaimer? I understand its a legal issue but as long as the caller is notified that the call is being recorded everyone is conforming to that law. Any guidance is appreciated. We have many of our company sites complaining about this.

We have a few call queues that we use for daily operations. One particular call queue is doing odd things. This call queue uses a Main Auto Receptionist that routes to our customer care line. The most frequent issues are:

• Call shows up on screen for a split second, then disappears. Nobody answered it, because they did not have time to do so. This has happened several times.
• Call shows up for me, but does not show up for anybody else. The call eventually comes through the queue a few times, and it shows up for someone. 
• Call does not show up at all. It shows in the logs as a missed call, and ran through the queue several times.

We have double checked the auto receptionist's routing, employee call queue status, and employee settings. All look exactly like they should.

Another separate issue: One of our employees is getting a Network Not Available error message in the middle of every phone call. It will drop the call each time.

Any help would be much appreciated, as I am fairly green to these issues. Thanks in advance!

I need a way to automate the bulk import of contacts from a CSV file to the External Contacts of Zoom.

I know I can manually import a CSV file but I need a way to automate this process so that the external contact stay up to date with my CRM.

Is this possible / doable?

Am I thinking about this wrong?

My goal is that when an external caller calls one of my zoom phone users their caller ID pop up shows the contact information of the caller (assuming the caller is our contact list).   

Hi,

we signed up to Zoom Phone over two weeks ago and until now we were not able to receive any calls from any mobile phone. The only calls that go through are the one made from the Zoom network.

We don't know what to do anymore, we are chatting with the support team over 10 days, and nobody could fix the issue yet.

Everything in the setting seems to be good, but when we call the given number, it hangs up or gives a sound like the line is busy or does not exist.

I appreciate everyone's help.