We went to rollout Zoom Phone to our first location today, was in the final testing and found that when we put a person on hold, put the handset back on the receiver the call would be disconnected.  This was tested during our initial testing, several versions ago and the call was not disconnected.

A call comes in and is answered by picking up the handset.  The call is put on hold by pressing the physical hold button on the phone or by pressing hold on the screen.  After this the handset is returned to the receiver and the call is immediately disconnected.

Another thing we noticed was when multiple calls come in.  A first call is put on hold, the handset is still off the hook, and a second call comes in.  After putting the second call on hold, when the handset is returned to the receiver, only the second call is disconnected.  The first call remained on hold without issue.

We are running a Yealink VP59 in Zoom Phone Appliance mode.  Version 5.9.3 (653)

Anyone else have this problem?  Maybe there is some setting that we missed?

Is there anyway to have the emergency services alerts follow the locations inside of the sites instead of the site, since locations are nomadic and are picked up by defining subnets or switch information?

Our issue is we have a lot of nomadic users that travel between states/cities and if they are assigned to a site for a location and go to another location out of state in a different building we want those email alerts to go to the front desk of the building they are in, not what is statically assigned to the site they are in, so we can comply with the new e911 regulations.

Hello, we are using a Poly CCX 600 desk phone with our Zoom Phone service as a receptionist. The rest of the office is using Poly CCX 400's except for 1 other Poly CCX 600 that's in the owner's office. The issue that we're having is that sporadically, when an outside call comes in on the main company number and the receptionist attempts to conduct a "Warm" or "Consultation" transfer to another extension in the office, a fast busy signal is received when the other extension is dialed. However, if you then attempt to do a "Blind" transfer to the same extension, the call goes through. This doesn't happen every time though. It may work 5 times in a row and then may not work a couple of times. Also, when attempting to do the "Warm" or "Consultation" transfers internally from extension to extension there's never a problem. In addition, if an outside call is received on any of the extensions other that the reception desk phone, the "Warm" or "Consultation" transfers work fine. Thank you for any help anyone can give me. 

Dear Zoom community

we have replaced our Cisco PBX with Zoom IP PBX 2 years ago.

All is well.

We would like to integrate our old and antiquated analog amplifier system (which has speakers through the building)

with the Zoom phone system. Can you suggest an analog gateway OR analog output which we can use to 

send output as an RCA audio ?

We would prefer to have an extension assigned to this analog output, so people in the Admin team

can call it to send out Intercom announcements to the building.

Thanks

JK

I attached a pic of my amplifier.

Hi 

We migrated to Zoom Phone in Sept, and have had very few problems - generally very impressed.

However, this last couple of weeks we're having intermittent issues transferring inbound external calls to other users when using our Poly desk phones (VVX601).

They were all on the latest firmware 6.4.1.2361, but suspecting a recent update was to blame I've tried downgrading to 6.4.0.11527 but we're still having the same issue.  Blind transfer works, consultative/warm is hit and miss, when it fails there's a simple message on the sending phone of Transfer Failed.

It appears to all work well on iOS/MacOS/Win10 apps, so I do suspect the Polys are to blame, but it wasn't an issue for the first three months.  No other changes have gone through on setup.

Any help gratefully received.

Craig