Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Button for downloading recordings not present on all Android mobile devices

When we send the link of the webinar recordings to the participants we have the problem that many are only able to view the page with the video on their smartphones but the "button" to be able to download is missing. We have personally found this hap... Show more

When we send the link of the webinar recordings to the participants we have the problem that many are only able to view the page with the video on their smartphones but the "button" to be able to download is missing. We have personally found this happens not with all devices / accounts and therefore we are unable to offer a solution to the problem.


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Wireless Dect headsets that connect to a ZOOM hard phone

I am going to be recommending to my company some ZOOM hard phones with a connect DECT wireless headset. Particularly these 2 models Model 1: Yealink WH62 Dual DECT WirelessModel 2: Plantronics Savi 8220 Dual Headset Some questions1 - Has anyone used ... Show more

 

I am going to be recommending  to my company some ZOOM hard phones with a connect DECT wireless headset. Particularly these 2 models

 

Model 1: Yealink WH62 Dual DECT Wireless

Model 2: Plantronics Savi 8220 Dual Headset

 

Some questions

1 - Has anyone used these models and do you have anything good or bad to say about them

2- Does this combination of ZOOM phone and headset support the following

a. Ring notification - a tone you hear telling you the phone is ringing in your headset

b. Call pickup using JUST the headset

c.Call disconnect using JUST the headset

 

Does anyone have a GOTO model of PHONE and conencted  WIRELESS DECT headset that  they know works very well ?

 

 


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I am unable to join free meeting beyond 100 person

I am using my phone while joining my class, sometimes I am unable to join.

Every other student in my class join successfully.

 

Help me out I am student and learning PC case design.

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Help setting up zoom phone

Hello, recently upgraded to NZ/AU Regional Unli Calling and I can't seem to make phone calls still to Melbourne. It says it's not available in my plan. Also, I have attached a screenshot here, there is no assigned number yet, can this be the cause of... Show more

Hello, recently upgraded to NZ/AU Regional Unli Calling and I can't seem to make phone calls still to Melbourne. It says it's not available in my plan. Also, I have attached a screenshot here, there is no assigned number yet, can this be the cause of the issue? Not also sure if I have completed the setup on my end. Pls advise


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DHCP Server configuration document for Poly VVX-series phones to force registration to ZoomPhone

Hello,

 

Could Zoom put a document together on how to configure DHCP Server with supported DHCP options for Poly VVX series phones?

Thanks,

 

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Download Zoom Phone Usage Data

We want to download the phone usage data from the Zoom Phone area of the Dashboard. Meetings has an Export to CSV option in the meetings list. Is there an option for exporting the phone data? It looks like it captures some really useful data but to r... Show more

We want to download the phone usage data from the Zoom Phone area of the Dashboard. Meetings has an Export to CSV option in the meetings list. Is there an option for exporting the phone data? It looks like it captures some really useful data but to really make use of it we need to be able to sort, filter, massage the data to provide relevant information.

 

I hope there is a way to do this and I am just missing it.

 

Thanks.

Dave


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Web interface disabled on Polycom phones once provisioned to Zoom?

Since when did the Polycom built in web interface get disabled when the phone is provisioned to Zoom?  I can't even access the advanced settings in the phone to turn it on!  The advanced settings have been removed as well!

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パソコンの環境

現在使用中のパソコンを初期化しても大丈夫ですか?

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Large volume difference between Text to Speech prompts and any of the Default Zoom prompts

The difference is very noticeable.The TTS prompts are about 1/2 the volume of the default Zoom prompts. Anyone else notice this ? is there a Fix ? My AR has a TTS prompt, its good quality but pretty quietWhen caller presses 2 and gets transferred to ... Show more

The difference is very noticeable.

The TTS prompts are about 1/2 the volume of the default Zoom prompts.

 

Anyone else notice this ?  is there  a Fix ?

 

My AR has a TTS prompt, its good quality but pretty quiet

bvanbens_0-1637106307075.png

When caller presses 2 and gets transferred to Q, the initial greeting prompt is jarring and very loud compared to the AR prompt

bvanbens_9-1637106782669.png

 


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Resolved! Poly Phone speed dials

We have deployed a number of Poly VVX 500 and VVX450 phones. It has come to my attention that a user can program the line keys for speed dials, but when the phone is rebooted they no longer show up. I assume that we need to apply a provisioning templ... Show more

We have deployed a number of Poly VVX 500 and VVX450 phones.  It has come to my attention that a user can program the line keys for speed dials, but when the phone is rebooted they no longer show up.  

 

I assume that we need to apply a provisioning template, but I have been searching for hours now and can not find any details on what should be in the template.

 

Anyone have any suggestions?  Directions for me to look?


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