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I'm running a ZPA on a Poly CCX 600. When an incoming call rings the phone, I can't answer the call by picking up the handset or picking up the call on a headset. The only option to answer the call is to press 'Accept' on the phone display.
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Hello. We have the following situation: We have a call queue set up of our receptionist phone. Most of the time our receptionist is the only person logged into this queue answering calls. I would like to set it up so that when the receptionist is out that we can have it to roll to another sub-set of users and ring them all simultaneously. Would like to do this without having to have anyone other than the receptionist login/out of the call queue. Any ideas of how to make it normally go to the receptionist and then in the event she is not logged into the queue have it simultaneously ring another group? Is there a way to do this with group rotating?
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This might turn into a feature request thread: Cloud Contacts For Office365/Outlook contacts, what is the reasoning for this not appearing under Contacts? These devices show other data (i.e. calendar events) from O365, why not contacts? I see a similar discussion here for YeaLink phones, but this also applies to any device that is provisioned under Admin>Device Management>Device List. My company uses Poly CCX700 series phones. Personal Contacts and Shared External Contacts From what I can see, even though you have phone numbers defined for a contact, the phone icon doesn't appear - only the Zoom Meet Icon appears. (see attached) - Any way that this can show up?
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There is a "Silnece Ringer" setting in the general settings on the Zoom Phone app on the desktop phone, can this setting be turned on or off on a schedule? The device I am using is a Yealink MP58
For example, it is ON Monday through Friday and OFF Saturday through Sunday and holidays.
Firmware Version
122.30.0.20
Hardware version
135.2.0.0.1.0.32
Zoom version
5.12.6.2097
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Hello, I'm trying to enable location permissions for emergency calling for users on our domain. When trying to check the box in the zoom settings the system settings pop up presumably to enable it for the app but every option is grayed out. In the system settings under privacy: "Location for this device is on", "Allow apps to access your location" set to on, "Allow desktop apps to access your location" set to on. If I log on as admin this setting is on and works normally. Is there some permission setting or GPO we need to change to make this work for normal users?
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Hi All, I need to understand of how BYOC and BYOP call routing configured in zoom. what is the call flow for BYOC and BYOP call. what is the Routing in zoom. What is route group in zoom what is the SIP Group in zoom and Routing Rules. How all these architecture works and flow of call. I can connect over a zoom call to understand all these things. Can someone please let me know about all above parameters in zoom.
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We are looking to migrate to a new CRM next year, one that can be customized to be less sales based, and more general relationship and communication management. One requirement is that it has to have Zoom Phone integration. Microsoft Dynamics seems so expensive. Has anyone else found a solution that they love?
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After uninstalling to zoom app on my Huawei P30pro, because was blocked, I cannot reinstall it anymore. I tried from Googleplay, from Appgallery and directly the apk from zoom website. It starts to install but then stops and say that cannot. Is there anyone that know how to solve it? Thank you.
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90% of calls to me, are not actually for me. Where is list of functions I can use in my outgoing voicemail message to give instructions to callers so they can transfer themselves to the correct extension? For Example "..if you need the help desk dial X, if you need accounts payable dial X" etc.
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