Zoom Phone log report

[ashishkalal]

i have downloaded zoom phone report. But the calls count in report looks not correct.

By Call queues report and By Users report (both reports counts are not matching)

user report i am seeing more call count compare to call queue report.

i have downloaded log report from phone system and it is also completely different compare to call queue and user reports.

is there any proper document on how call queues and user reports are getting generated?

[Manny5429]

@ashishkalal  Here is the real time and usual way of viewing the Phone Usage Reports. 

https://support.zoom.us/hc/en-us/articles/360054358152-Viewing-phone-usage-reports

However, there is also an option to subscribe to emails for LOGS and REPORTS: 

https://support.zoom.us/hc/en-us/articles/4403044202765-Subscribing-to-emails-for-logs-and-reports

You can select how often you want to receive the report. 

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