Finding Call Metrics for in-bound calls? | Community
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Jbonfield
Newcomer
March 3, 2022
Question

Finding Call Metrics for in-bound calls?

  • March 3, 2022
  • 1 reply
  • 0 views

Can anyone provide insight to help be view ZOOM stats on all inbound calls by Call Count, # Answered, # Misssed, # that went to Voicemail, # that hung up? Where can I find these data?

    1 reply

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    March 3, 2022

    Hi Jbonfield,

     

    This link will give you the Call Count, Answered Count, Missed Count but does not show the count that went to voicemail or hung up.

     

    https://zoom.us/pbx/page/account/metrics/pbxqos/#/dashboard/usage/calls

     

    From what I understand, user who subscribe to the Zoom Phone Powerpack have advanced metrics available to them.

     

    I hope that helps!

     

     

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