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Using Multiple Desk Phones?

morganmsm
Newcomer
Newcomer

‎2022-03-01 11:31 AM

Hi everyone!

 

Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a  hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!

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3 REPLIES 3

BrentG-ZP
Community Champion | Employee
Community Champion | Employee

‎2022-03-01 12:25 PM

Yes, you can have multiple phones associated to a user at one time. I would check the Phone System Management > Logs > and you can see inbound calls coming in and what devices are ringing.

 

Please provide the logs or additional details if you are still having issues.

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FORE-Craig
Expert
Expert

‎2022-03-01 02:49 PM

Hi Morgan!

 

Do you mean when someone else’s phone rings, you would like to answer the call from your phone? 

Craig
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HuckFinn-ZP
Zoom Employee
Zoom Employee

‎2022-03-01 03:49 PM

Hi Morgan,

We do have a feature called Group Call Pickup. This feature provides the ability for members to pick up inbound calls for a member of the same group without the need to access that member’s desk phone or Zoom client. 

Here is the link on how to set it up.

https://support.zoom.us/hc/en-us/articles/360060107472-Setting-up-and-using-group-call-pickup

 

Hope this helps,

Rome

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