Apologies if this is answered elsewhere however I couldn't find the exact solution.

Using Yealink desk phones here. We have 2 call queues A & B.

Call queue A rings three administrator phones, after a set period also rings Supervisor A, finally escalating to  voicemail if no answer.

Call queue B rings the same three administrator phones, after a set period also rings Supervisor B (mobile)  finally escalating to  voicemail if no answer.

If  Supervisor A is in the office alone they may want to pickup a ringing call from either queue A or B at any stage. I've added their phone to a group call pickup and assigned a button on his phone. This works for calls to direct extensions in the group or internal calls but is unable to pickup calls that have come through queue A or B.

The simple fix would be to add the internal extension numbers for the queues to the Group Pickup members list but only user extensions, no call queue extensions are available on the add members dialogue within Group Call pickup.

Alternatively our old phone system had BLF buttons for all extensions, if we could see one ringing we could just press that button to pickup their line. In our zoom setup this calls them, rather that picking up their ringing call.

Any ideas peeps?

I have successfully connected the zoom phone to salesforce. I can able to call and record the zoom phones into salesforce. However, I'm unable to view the zoom phone recording transcript in salesforce. I can view only zoom phone audio recording and voice mail. 

But, I can able to view the transcript in the zoom account. Please help me to fetch the zoom phone recording transcript to Salesforce. 

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer.   Is there a setting we can use to turn this off?  It's not sensible that a desktop app would do something like this - grab the mouse away from what the user is doing every time a call comes in.  It's nerve-wracking.

Is there a way to have queue calls skip a user if a user is away from their desk for a set period of time using the desktop  Zoom app?

When employees take a break or are just absent/sick with no notice, its hard to remember and cumbersome for an admin to take that employee off queue calls. And, even if we remember to do so, when the employee comes back, its easy for them not to realize they are off the queue calls and delay toggling back into the queues.

Currently, during these absences, we often have queue calls waste time cycling through that empty desk, wasting a lot of time for the callers.

Ideally, there would be an option for each Call Queue to skip users when they are idle/away for a set time. This feature would also be a good audit metric in a report to see how often they were idle and how many calls were missed on that desk specifically due to them being idle.

This has been happening for several weeks now.  My cell phone (while away from my desk) will vibrate to all get out -- but no pop up appears that allows me to answer the phone.  So any incoming call on my Google Pixel just rings until it goes to voicemail. 

I haven't tested this theory yet, because it seems implausible, but is this happening because it is not on WIFI?

I have just uninstalled it on my phone to alleviate the frustration.  If there is a fix or answer, I'll reinstall, but this isn't worth the anxiety knowing I am missing a call, but have no way to answer it.   It's mocking me, LOL. 

Hi All,

I currently have Verizon cell service.  I need to be able to record calls and it seems like Zoom might be a good option.  BUT, I want to keep my phone numbers so I don't have to train clients on a new number, buy new business cards, etc.

Who has done this (with cell phone) and what pitfalls do I need to watch out for?  For example, will all calls be via Zoom?  Any service issues (bad areas with poor cell/data service?)  Anything else you discovered that was disappointing?

Thanks,

Dave White

Hello All!

Has anyone else been getting a recurring missed call badge in the Phone -> History section that, when cleared, comes back?  I have several users in my company who have a missed call  badge showing up and then reappearing seconds or minutes later.  I'm trying to gauge if this is system wide.

Thanks!

John