We are new Zoomphone users at Addigy. I have not yet personally tested, but I believe Zoomphone has a pre-recorded voicemail message capability where a sales rep / support agent can call a number, they encounter a voicemail box, and then they can just click a button to leave a pre-recorded voicemail (from within a selection of pre-recorded messages)

With that said, we want this functionality to be available from within the Salesforce integration where our reps and agents spend their time within one window (i.e. working from a laptop screen while on the road). Having to switch between windows to select the appropriate recorded voicemail is error-prone, time-intensive, and not an ideal user experience.

Ideally, a user could select which pre-recorded voicemail to use via the Salesforce CTI integration window within Salesforce and if a pre-recorded voicemail is used, then a designated "Voicemail" |Disposition| would be automatically logged to the relevant record in Salesforce.

This could be user error and/or not knowing how to do something that exists in ZoomPhone as we at Addigy are very new users of ZoomPhone as of the writing of this discussion in July 2022. 

Currently, we only see the following |Disposition| values in our Zoomphone / Salesforce Integration. 

• Left a Voicemail 
• No Answer
• Contacted
• Bad Number

Our sales management team would like to be able to change the names of some of these values and/or add one additional value at this time. Is this possible? If not, could this be accommodated in the future. We had this capability with our old phone system via a custom metadata mapping approach in Salesforce. 

We would like to see the Zoomphone Product and Salesforce Zoomphone integration soft-dialer improved to make it easier to dial internationally using ZoomPhone/Salesforce Click to Dial. We would to see an added method to allow auto population of International Exit / Entry Codes via the Zoomphone softphone and the SFDC integration softphone. 

Here at Addigy, our work-around at this time is to put the country entry and extra numbers directly into the Salesforce |Phone| field, but this is not a best practice as we plan to have INTL team members based in other countries (rather than the United States only as we have now) someday and these country exit numbers will be different.

I have seen this feature with other Salesforce/CTI phone integrations and I feel it would be a great addition to the Zoomphone / Salesforce CTI integration. 

We use a custom |Ext| (i.e. extension) field in our Salesforce instance. Our users would like for the Zoomphone auto-dialer in Salesforce to auto-populate the necessary pause and the digits from the |Ext| field into the dialed number.

I know handling the phone extension is a common issue within the Salesforce community at-large (relevant idea: https://trailblazer.salesforce.com/ideaView?id=08730000000BrC2). With that said, I recall previous softphones I have used with Salesforce were able to get around this issue.

This enhancement could greatly save our users time.

This sounds petty, but I had reluctance to move to ZoomPhone because of the look and feel of the Salesforce / Zoomphone CTI integration. 

Our sales representatives and agents have to look at this CTI integration throughout their entire day as they are making calls and it should look streamlined, clean, and pleasing to the eye from a UI perspective. 

I admit it's come a long way already since we initially started considering ZoomPhone, but I feel additional enhancements could be made including:

• Allow the ability to customize the CTI window with colors and/or theme
  • If this is not possible, maybe there is a way for the CTI to adapt the Salesforce Org's theme / branding so the colors can be consistent between the CTI integration and the rest of the Salesforce org
• Right now, the CTI window is very white heavy. Additional outlining colors and formatting could be helpful to improve the look/UI of the window.
  • Look at competitor CTI integrations and you will definitely see what I mean.
• Considering adding the Zoom logo into the CTI integration window, or even better, let us decide between the Zoom Logo and our internal logo. 

Hi,

I currently have two zoom phones at work.  My mobile phone for when I work at home and also my office phone both using the same zoom account.

When my office phone is unplugged / turned off I can make and receive calls on my mobile phone as normal with no problems.  Colleagues can transfer calls no problems.

When I then plug in the office landline phone,  my mobile phone no longer receives incoming calls but also the office landline phone instead of receiving incoming calls just displays ( voicemail received ).  If I then unplug the office phone again my mobile receives incoming calls as normal.

Is there a way to allow them both receive incoming calls and ring together?  Is this a problem with call queuing for example or similar?

I would be grateful for any help or ideas as you can imagine how frustrating this can be.

I have the phone assigned.  I can make outgoing calls.  I recorded an outgoing message.  When I call the phone, it rings, and I can answer it.  However, if I don't answer, it does not go to voicemail, and the caller gets "call failed".   I have both user and admin guides, but I don't speak admin.  We only have one phone, with wifi, and a Pro account, so can't talk to anyone.  It took hours just to get this far.  Can anyone help?

I used to be able to make out-going calls.  Now I get a message that says, "Sorry.  The requested service is not available for your calling plan."
I've logged in and out, open and closed Zoom.  Nothing.

No settings have been changed on our end.