Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

No option to Port phone number

Hi! I just signed up for Zoom Phone, and wanted to port my number. All the documents indicate that there should be a Porting option under the Phone System menu, but the only thing there for me is Setup.If I go into setup, there is no option to port m... Show more

Hi! I just signed up for Zoom Phone, and wanted to port my number. All the documents indicate that there should be a Porting option under the Phone System menu, but the only thing there for me is Setup.

If I go into setup, there is no option to port my number, only an option to set up a new number. I don't want a number, and I don't need one, so how can I just move my current number over here?

Thanks!

Don


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SMS enable

Error Message:

 

      You Do not have a direct number.

          You cannot start a new

                  conversation.

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Dialing Zoomcrc from a Cloud Registered WebEx Room Kit

Hello,We're having a problem calling into Zoom meetings from cloud registered endpoints. We are not having the problem with on-prem registered end points. Call Flows Cloud registered end point -> HybridCalling-ExpE --> HybridCalling-ExpC -> CUCM -> M... Show more

Hello,

We're having a problem calling into Zoom meetings from cloud registered endpoints. We are not having the problem with on-prem registered end points.

 

Call Flows

Cloud registered end point -> HybridCalling-ExpE --> HybridCalling-ExpC -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet

On-prem registered end point -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet

 

-As you can see from the call flow examples above the cloud based end points use two additional Expressways.

-When I dial the zoomcrc address from the on-prem registered endpoint I get prompted for the meeting passcode and am admitted to the meeting

-When I dial the zoomcrc address from the cloud registered endpoint it initially seems to connect but I never get prompted for the meeting passcode and it drops after about 2 minutes.

-I can see the call from the cloud registered endpoint is passing through all the expressways.

-From the Zoom meeting I can call the Cloud Registered units SIP address and it connects to the meeting. This connection from Zoom to the Cloud Registered Room System stays in the cloud and does not pass through our environment. Outbound calls from the Cloud Registered Room Kit to Zoom pass through our environment because we're using Hybrid Calling for our cloud registered endpoints.

 

Versions: CUCM: System version: 11.5.1.17900-52

Expressways: X12.5.2

 

If anyone has seen this before or has any thoughts on what the issue may be I'd appreciate the feedback.

 

Thank you,

Mike

 

 

 

 

 

 

 


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Resolved! zoom phone setup help

Hello all. I am in desperate need of someone's help. I have missed both of my zoom training calls as they were at ungoddly times of the morning, i.e. 1:00 AM!!! Anyway, I'm sure one of you master users could help me. I have an unlimited single line p... Show more

Hello all. I am in desperate need of someone's help. I have missed both of my zoom training calls as they were at ungoddly times of the morning, i.e. 1:00 AM!!! Anyway, I'm sure one of you master users could help me.

 

I have an unlimited single line plan. When I try to assign the plan the option is not available, nothing is. But I keep getting emails that I haven't assigned my plan so I know I have it.

 

Plus I have other questions on how this all works.

 

PLEASE can someone help. I'm happy to do a zoom meeting and we can share screens or just a call. PLEASE and THANK YOU!!


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Contacts requests are not seeing my inviations so I cannot add anyone to my contact list.

 

Invitations that I make to individuals are not being received, so I cannot add anyone to my contact list.  I am the owner of the account and I have no admin, and I am running zoom on Mac IOS.  Can anyone tell why I cannot send  invites? 

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Zoom Phone Integration with Groove

We currently use Groove to connect Gmail & Salesforce, and to track call kpi's, and join in on calls remotely. Looking for info on how Zoom Phone & Groove Intersect.

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Resolved! Blocked professional account

Good day! We got problem with blocked account (our company paying for pro licens). But today we got problem with account login due to "unusual login from a device or location we don't usually use" and system asked to check e-mail with password it sen... Show more

Good day! We got problem with blocked account (our company paying for pro licens). But today we got problem with account login due to "unusual login from a device or location we don't usually use" and system asked to check e-mail with password it sent. But there is no e-mails. Tried many times to resend code - same problem, no code on e-mail. We checked a lot of times e-mail is correct and it works (sent few test letters), "Spam" folder is empty, same as "Deleted". How can we get back access to our account?


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Feature request status

Is there any place we can go to see the status of feature requests? I'm a new phone customer, and I've submitted about 7 or 8 requests to my dedicated support representative, and I feel like they go off into the ether never to be spoken of again.A pl... Show more

Is there any place we can go to see the status of feature requests?  I'm a new phone customer, and I've submitted about 7 or 8 requests to my dedicated support representative, and I feel like they go off into the ether never to be spoken of again.

A place where you can input, see the status of, and ultimately whether it's being adopted and when the expected implementation if it is adopted (along with other pertinent information like difficulty, final spec., which license type it will apply to...etc.).

Otherwise I feel like I'm wasting my time writing up what I feel are features and enhancements only to never hear about them again.  

It might also be helpful to publish these requests to be voted on by the community.  then you'd know for sure what the customer wants (and isn't this really the most important thing?).

 

thanks,


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Call Monitoring

It would be nice to have some form of (either audible or visual) tone when the caller being monitored is on an active call. Currently, I have to sit and stare at my wallboard until an active call comes in. I could be doing other tasks while waiting f... Show more

It would be nice to have some form of (either audible or visual) tone when the caller being monitored is on an active call. Currently, I have to sit and stare at my wallboard until an active call comes in.  I could be doing other tasks while waiting for an audible tone alerting me of an active call.


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Dial In Option for Hong Kong

Hi, I am setting up a Zoom meeting for people to register. There used to have dial-in option for Hong Kong, however, it seems that Hong Kong is no longer on the dial-in list anymore. Is it still possible for participants in Hong Kong/ China to dial-i... Show more

Hi, I am setting up a Zoom meeting for people to register. There used to have dial-in option for Hong Kong, however, it seems that Hong Kong is no longer on the dial-in list  anymore. Is it still possible for participants in Hong Kong/ China to dial-in to join the Zoom meeting?


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