Group pickup of call queues
Apologies if this is answered elsewhere however I couldn't find the exact solution. Using Yealink desk phones here. We have 2 call queues A & B. Call queue A rings three administrator phones, after a set period also rings Supervisor A, finally escalating to voicemail if no answer. Call queue B rings the same three administrator phones, after a set period also rings Supervisor B (mobile) finally escalating to voicemail if no answer. If Supervisor A is in the office alone they may want to pickup a ringing call from either queue A or B at any stage. I've added their phone to a group call pickup and assigned a button on his phone. This works for calls to direct extensions in the group or internal calls but is unable to pickup calls that have come through queue A or B. The simple fix would be to add the internal extension numbers for the queues to the Group Pickup members list but only user extensions, no call queue extensions are available on the add members dialogue within Group Call pickup. Alternatively our old phone system had BLF buttons for all extensions, if we could see one ringing we could just press that button to pickup their line. In our zoom setup this calls them, rather that picking up their ringing call. Any ideas peeps?
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