Is anyone having trouble contacting support via the phone number?? I just tried calling. We are a healthcare business account and have the ability to talk to technical support. However, today, I'm getting a recording that says, "our records indicate your account is registered through a Zoom partner, contact them for support" then hangs up. We are contracted directly through Zoom.

Good Day, Trying to port a chunk of numbers from Zoom to Microsoft Teams. Teams requires a BTN (main billing number of the voice account). I opened a ticket with Teams support and they say they do not use BTN (everyone should have this). So what have others done to get around porting numbers away from Zoom?

Hi

We'd like a deskphone for use in a backroom ... to hear an incoming call and take the call from the front room (where the PC is located).

Zoom documentation states that common area phone limitations include Call handling rules based on business, closed, or holiday hours. If you require one of these features, consider using one of these workarounds:

• Add a phone user and assign the desk phone to that user. 

We've not yet bought the desk phone.

Is it easy for users to log in and out of deskphones? Would logging out of the deskphone also log the user out of their PC zoom app login? 

Complicated!!!!

Thank you for any advice or suggestions.

Richard

We are currently using a Cisco ISR router to translate all private IP addressing for internet bound traffic. We also have a Fortinet firewall in place as well.  The firewall rules/ports documentation Zoom support provides is not enough because we are getting one-way audio issues with our test Polycom phone. Does any one have any insight on how to make it functional? 

Hello,

I'm a Zoom phone pro user, i have i small company of just 2 people (it's a medical office).

I find totally unecessary that end users have to choose to "listen the message", "save the message" or "record another message" after already has recorded a message...

Also because, once i use the system in Italian, i find very annoying the male voice used (i find it totally aggressive, not adapted to a healthcare context).

Is there any possibility of deleting this last choice for end users or at least change the message or the voice used for this?

Thank you,

Hello,

I have several users reporting a code 4102503 when trying to make outgoing calls. They can received incoming calls and also voicemails show up in their Inbox. The laptops are definitely connected to the internet.

Any help would be greatly appreciated.

Thanks