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Basically what the title says. We use Zoom for our reception and contacting our leads. Potential clients call our sales rep but 10 seconds in and the call suddenly gets dropped. Even when the connection is stable. When a sales rep has to transfer to another sales rep it doesn't go through. Any insights would be helpful. Thanks.
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Bonjour,
J'essaie de configurer mon compte mais je ne trouve pas ma ville. Comment l'ajouter?
Merci.
When we offboard a user, our process is usually deactivating a user via Okta, and that in turn removes their zoom account and it become inactive. However, our current process also states that we manually go into the phone system to "Remove all Packages" if they have a zoom phone number. Is this required or can we leave it as is when a user is inactive? What are the downsides of leaving it vs not?
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I'm new to Zoom Phone. I personally use an Android phone. When I add my cell phone # to my call handling, my phone will pop up when someone calls me, but I get the regular Android phone face and can't access any Zoom Options. If I remove my phone number from the call handling, my Android will ring, but there is no pop up and I have to unlock my phone and go into the Zoom App to accept it. Am I doing something wrong? My business partner uses an Iphone and it works perfect. Any suggestions?
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I would like the option of playing a message to callers blocking their number is this possible BEFORE we drop them?
Hi there , i have purchased a $15 monthly plan for zoom phone and while setting that up i think instead of putting that on direct number section ,i accidently put that number on my company number section ,and I don't know how re-setup the number, can anyone help me or is there any direct number to contact support team. please anyone help me.
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We recently migrated to zoom and are discovering that we are missing some features that we had with our old system. With our previous system, our receptionist would transfer a call by doing a warm transfer but they would transfer the call to the end user's hold. This allowed the user to pickup the call when they were ready. Is there a way to enable this? I see that a call can be parked but that is more involved and requires that the user remember the park code.
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Hi, I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below)
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