Call Control and Call Companion

[avick]

Given the glaring absence of call control for Zoom Appliances, I've been experimenting with a Yealink SipT31G.  Whilst both of the above functions do what they say on the tin, there doesn't seem to be any way to have both enabled at the same time.  If i have call control enabled, I can click dial from my Zoom client, just the way I did with Skype for Business.  If I then start a meeting (with call control still enabled), the line key assigned for Zoom meetings stays green.  However, if I disable call control, then start a meeting, the assigned line key turns red and I can use it to join the audio portion of the meeting from the phone.

Am I missing something?  Functionality wise, it seems that we have gone backward from where we were.  None of these were an issue with Skype!  Frustration levels are high at the moment - we're trying to provide a seamless experience for our users, but it just seems as though the 'unified' element is missing.  It's all very disparate.  We are primarily a thin client site, so there is no desktop audio.  We currently have old USB phones plugged in to get around this.

[FORE-Craig]

Hi @avick 

I understand, we too use Zoom Phone Appliances and were anxiously awaiting the Call Controls feature, only to find out that they were not made available on the ZPAs in the enhancement's current iteration. 

I would highly suggest that you submit a ticket to Zoom Support about what you're experiencing with the feature and the SIP phone though. If you don't have a Support Manager, you can submit  a support request at https://support.zoom.us/hc/en-us/requests/new.

I hope that helps!

[avick]

Thanks Craig - already submitted a ticket, but I was keen to see of anyone else in the community had experienced the same issues.