stjung
Newcomer
Newcomer
since ‎2022-09-08
‎2022-09-08

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User Activity

Hybrid sequential and rotating queue for call prioritization during certain hours

2022-09-08 09:19 AM
This perhaps is more of a suggestion/product feature request than getting an answer, but we have a team of 5 support engineers that answer calls in a rotating queue after business hours, all on Pacific time. One of our engineers likes to work late an...