stjung
Listener
since ‎2022-09-08
‎2022-09-08

User Statistics

  • 1 Posts
  • 0 Solutions
  • 0 Likes given
  • 0 Likes received

User Activity

Hybrid sequential and rotating queue for call prioritization during certain hours

2022-09-08 09:19 AM
This perhaps is more of a suggestion/product feature request than getting an answer, but we have a team of 5 support engineers that answer calls in a rotating queue after business hours, all on Pacific time. One of our engineers likes to work late an...