Trying to provision some Polycom vvx450's but Zero Touch doesn't seem to be working. When I try and apply the changes manually, there aren't any changes being made when I perform a factory reset.

I don't see in the web interface where I can update the Provisioning server for assisted provisioning . Does anyone know where to set the provisioning server in this interface? Or how to provision vvx450's? Am I missing something? I have some vvx250's that were a breeze, and I assumed these would be the same. 

Hello Zoom,

I have been trying to register my Company's Brand for the 10DLC and getting an error I can not get around. 

I double and triple-checked my info but kept getting an error saying "  Brand Creation not verified, Tax ID does not match with the company name or business type. "

Your form's closest option is "Construction, Materials, and Trade Services" from your Vertical type drop-down, and from my Ontario 

I logged onto Ontario's website to double-check my TaxID and business number.  

I am registered as "Plumbing, Heating and Air-condition contractors, "

I am entering the first 8 Digits only from my business number- that all that allows me to do.

Can someone direct me to the correct support person for this?   I called Zoom's customer support and they directed me to this forum....

I need to forward incoming calls to former employee (so, a vacant extension number) to another extension. If the extension is not tied to a user account in Zoom Phone, is there a way that incoming callers can be directed to another extension, or a way to keep the extension active once the user profile is deleted? 

Another option is to have them press zero to get to an operator, but I'm not seeing that as an option in the IVR. 

We have several Admins on our Zoom Phones account. We frequently check-up on each other's tickets. When one Admin submits a ticket with Zoom Support, we'd like that ticket to be visible to all Admins for Zoom in our organziation. How can I set it up this way - so all support tickets open with Zoom Support for our organization are shown to all Admin users?

We were told that the Voip phone could display our biz name as Caller ID, but after 2 months, it still shows just the phone number. Has anyone else had this issue? How did you resolve it? Were you able to get anyone from Zoom to help you? They are totally ignoring my requests!

Is there anyone out there who can help me?  Cannot send or receive texts sms messages.  This is a technical issue, as one time someone was able to help me get it going, but then it stopped again and I have tried many things.  Is there a technical support person who has a particular experience or expertise with texting within zoom audio?