Hi,

I'm a staff working overseas and remotely relying on VPN. after I log on the Zoom successfully, I wanted to try if the phone call functions good or not.

Current issue is each time I make a call, the application frontpage will show the problem with connection, but I know my connection should be fine with other apps or websites working. wonder if anyone has experienced the same.  my work relies much on the phone calls, nothing can be going on now.

I don't understand where the contacts come from on your zoom phone mobile app.  I have some employees that have all their personal contacts from their phone, some employees have all the people in our organization in contacts, and some employees have nothing.

The reason I'm asking is we are trying to figure out how to forward calls.  When an employee wants to use the mobile app to forward their phone when they're sick, they click on their more button in the bottom right, click on phone, click on forward calls, forwarding contact, and then search in their contacts.  Some can find our receptionist queue or auto attendant in there and some can not.  It seems so random.  How do I ensure everyone has our auto receptionist and reception queue in their mobile contacts?

Hi 

Can someone please help me . we are going live with Zoom phone soon and i have assigned phone numbers and ext to 20 users . so each have there own log on . We have two company phone numbers that i am currently getting ported over but my question is if an employee logs in on there mobile phone and the desktop , how when someone rings the company numbers does it reconsige to go to that employee . im confused 

Hello all,

I have a single Zoom Phone line that I use for my small, one-man show side LLC. In my day job, I have 40 users on RingCentral/AT&T Office at Hand. I'm working on the 10DLC / TCR registration for both entities.

In working with RingCentral, I noticed that registration fees, campaign fees, violations for non-usage, etc. are all billable events.

With Zoom Phone, I don't see any mention of charges, and it looks like Zoom will proactively delete any campaigns without phone numbers assigned after 60 days so that there are no charges?

Am I missing something? If not, Zooms process / lack of little add-ons seems much smoother, but I wanted to make sure I'm not missing something! If there's the risk of 10DLC/SMS charges coming in the future, I'll likely just disable Zoom Phone SMS to avoid possible issues. I'm not a volume texter, and my closest clients have my personal cell anyway if a text is needed.

Thanks for the input!