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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Dial in options

how can i schedule a zoom meeting with dial in option with a basic account, free zoom account?

 

Thanks

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Resolved! How do I disable delegates getting email notifications that they have been added as a delegate

I am an admin and we have switched to zoom.  We have over 200+ people who will be delegates for others.  How can I prevent the users having to get an email and having to accept being a delegate and just add the people to their phone?  Thanks.

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Report on Call queues and what CAP phones are members of call queues

Hello, I am looking to find a list of all the CAP phones that are members of call queues. Is there a report that can list these CAP phones and what call queue they are a member of?

 

Thx-

Mike 

Zoom Phone- Outbound caller ID

Does anyone know if I can limit which caller ID options the users can use? I have 4 divisions with 2-5 phone numbers each. I only want them to be able to call out from the main phone number for the divisions. So 4 numbers on the list of about 20. Tha... Show more

Does anyone know if I can limit which caller ID options the users can use? I have 4 divisions with 2-5 phone numbers each. I only want them to be able to call out from the main phone number for the divisions. So 4 numbers on the list of about 20. Thanks!


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ZoomPhone Emergency Address

As an internet business with staff that are always out in the field and travelling I find it pointless that you require an emergency home address. Surely if an emergency had to occur and you sent out first responders to this address but the person wa... Show more

As an internet business with staff that are always out in the field and travelling I find it pointless that you require an emergency home address. Surely if an emergency had to occur and you sent out first responders to this address but the person was not even there, this would be a bigger issue than say listing the fact the person travels extensively and their location changes everyday?  

 

I can understand this for a service aimed at a home user but not a business. Just as an aside other vendors do not require this!


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Zoom is not ringing

Zoom phone is not ringing on Phone or Desktop app when it is closed. Se we missed the call. 

Any Idea? 

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Resolved! incoming call history

The Zoom phone's incoming call history is only partially displayed on the Android ZoomPhoneApp, even though it is all recorded on the web admin page. I considered the impact of forwarding calls from the company phone to the Zoom phone, but even incom... Show more

The Zoom phone's incoming call history is only partially displayed on the Android ZoomPhoneApp, even though it is all recorded on the web admin page.

 

I considered the impact of forwarding calls from the company phone to the Zoom phone, but even incoming calls directly to the ZoomPhone may not show up in the history.

 

How do i fix it?


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Call Queues not showing in reports

Hello,

 

I have couple of call queues, i can only see few. not all, how do I enable the other ones?

 

Thanks

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Resolved! Zoom Phone

I just purchased zoom phone basic for A$252 to call AU and NZ numbers. I already have a phone number. I chose the local that starts with +618. But when I try it, it's not making any calls. I can't call any AU and NZ numbers. What's wrong? Show more

I just purchased zoom phone basic for A$252 to call AU and NZ numbers. I already have a phone number. I chose the local that starts with +618. But when I try it, it's not making any calls. I can't call any AU and NZ numbers. What's wrong?


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Voice being recorded message at start of call (not through Greeting option).

Hi All,In Australia, it is mandatory that you notify a caller that a call is being recorded. We're currently using an Auto Receptionist with the message attached to the Greeting option. Once this plays, it then hands off to a call queue to route the ... Show more

Hi All,

In Australia, it is mandatory that you notify a caller that a call is being recorded. We're currently using an Auto Receptionist with the message attached to the Greeting option. Once this plays, it then hands off to a call queue to route the call correctly. We have to use an AR to ensure the message only plays once on a call as the call queue does have transferred calls etc going to it.

 

The issue I'm finding is that I'm unable to see how many calls are being abandoned during the message and the extra complexity of having to manage this in a separate space. It would be good if call queues had an option to add a VR message that plays only once on an inbound call.

 

Does anybody have a better way (note I know you can play the message whilst the call is connected but is not suitable).

 

Cheers,

James


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