Zoom Community

Resolved! Caller ID in multi site

Trying to get to the bottom of outbound caller ID - our main site is in the US, and we have created a site for the UK. The only options we have for caller ID are the main site number (US number - not much good when you're in the UK), or hiding the ca...

Resolved! Time of day call routing

What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users wil...

Resolved! Metered Calling Credit

Do you know where can we check the available calling credits? I am not able to see any quantity listed on the account – just the next renewal date. I want to make sure we do not run out.

Resolved! Microsoft Teams/Outlook Presence Detection, and DND for incoming Zoom Phone Calls

I have Outlook/Exchange integration enabled. Is it possible to automatically mute incoming Zoom phone calls when my Teams/Outlook status is set to Busy, Meeting, DND, Focusing, and other?

Voicemail Message Header

I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail...

New to ZOOM phone and trying not to completely HATE it- Need help

I cannot get this to work. There was no set up help from Zoom and you can't get them on the phone. I hate that auto receptionist crap that traps my callers with every incoming call. I hate the extension options, we don't have extensions in my office....

Resolved! Zoom Phone trial is over, now how do I delete test imported contacts?

We are in the process of switching from Teams Voice to Zoom Phones and during the trial period, I imported 9 contacts to test the importing process. We will be linking our Office365 contacts when we go live but now I can't seem to get rid of these 9 ...

Changing the Default Line Key Label

By Default it looks like Zoom put in the label of a button to be "Username Extension". However some of the Yealink phones have smaller Line Key labels. Is there a way to change it in the provisioning template to say something like "LineKey1.Label." T...

Resolved! Live broadcasting in iPhone

Hello guys,Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it show...

Resolved! automatically delete voicemail after forwarding to email

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) s...

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Resolved! Caller ID in multi site

Resolved! Time of day call routing

Resolved! Metered Calling Credit

Resolved! Microsoft Teams/Outlook Presence Detection, and DND for incoming Zoom Phone Calls

Voicemail Message Header

New to ZOOM phone and trying not to completely HATE it- Need help

Resolved! Zoom Phone trial is over, now how do I delete test imported contacts?

Changing the Default Line Key Label

Resolved! Live broadcasting in iPhone

Resolved! automatically delete voicemail after forwarding to email

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Resolved! Caller ID in multi site

Resolved! Time of day call routing

Resolved! Metered Calling Credit

Resolved! Microsoft Teams/Outlook Presence Detection, and DND for incoming Zoom Phone Calls

Voicemail Message Header

New to ZOOM phone and trying not to completely HATE it- Need help

Resolved! Zoom Phone trial is over, now how do I delete test imported contacts?

Changing the Default Line Key Label

Resolved! Live broadcasting in iPhone

Resolved! automatically delete voicemail after forwarding to email

Community Champion Program