Hello. We are getting this message when we send a message to a person now on SMS
"We don't know if this number has given consent. Only message this user if they have given consent."
Is anyone else getting this? And, if the person has given consent, how do we stop this message from showing? TIA

Got error when submitting SMS Campaign.  Not sure how to fix.  Here is error message below.

Make changes to the following errors and then resubmit.

• Upstream CNP declined sharing request for campaign C1SSQ5D.  Explanation: Campaign Rejected due to Disallowed Content (Third Party Data Sharing). Terms of Service/Privacy Policy indicate Third Party Data Sharing. Consent to messaging cannot be transferred between Third Parties. All affiliate marketing must be carrier approved. Please refer to CTIA Messaging Principles and Best Practices. This Customer appears to collect numbers by webform and is missing a disclaimer to SMS messaging. Consent to messaging should not be obscured in TOS. Please correct and resubmit.

Can someone please tell me if it's possible to add all extensions i have for a Site to my operators Em50 without have to add one by one?

also companywide for all my locations how can i make the first BLF "paging" without having everyone have to set this up in their phones? 

Hi there,

We want to develop an application where international calls can be done through Zoom. So, in our application only, we want to open an interface where the calls would be done through Zoom. We are ready to integrate Zoom Phone APIs or SDKs.

We don’t want to redirect user to zoom app, we want to make calls from our application only. Second query - Also, good if we can receive zoom incoming calls to our application itself. We want to do this for Android as well as iOS.

Can you please guide how this can be achieved?

Hello, and thank you for any suggestions offered. 

I am trying to save SMS contacts but it does not seam to let me save them, it will not let me save them as an Outlook contact either, which I assume ads to an external outlook account. My Zoom account is connected to my Microsoft Exchange Server.

I am also wondering if we can set up a group text including numbers outside of our network (not zoom chat), once the contacts have been created?

Thanks for the help,

Josh

When queue call distribution is set to Longest Idle, the logic appears to interpret an outbound call as "idle" or "longest idle" and sends the next inbound call to that agent despite others being idle for a longer period of time.

Additionally, the system considers an agent as "longest idle" when their status changes from "Opt-out" to "Available."

Perhaps the system assigns 'disconnecting from an outbound call' as moving from "Opt-out" to "Available." That would explain the behavior.

Regardless of the cause, this results in uneven call distribution and makes it more difficult for agents to complete documentation of the first call before another call rings to them. I've increased our "Wrap-up Time" to help with the latter, but it still causes problems with workflow.  In general, we prioritize availability over documentation when all agents are busy, so I can't simply extend Wrap-Up time to the maximum.

The only workaround I have found is for agents to hit "Skip" so that the call goes to others, but agents don't know whether others are available when they make that choice.

Are there any other settings which might alter this bug? Other workarounds? Is there somewhere I should submit this for consideration by developers?

Thanks in advance!