Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Customize Softphone

Anyone know if you can develop customized soft phones with the company logo and selected Salesforce person account fields to display?

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Delay the Auto Reception transfer

I would like the option to pick up a call to our main number before the auto receptionist sends it to the recording.  Is there a way to have our phones ring so one of us can answer it, before the Auto picks up?  Thanks 

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Blinking light on Yealink T46U - no voicemail/missed call

My firm has noticed that after hours they're seeing their phones blink with the red light periodically on their device. For our individual user settings we have people set to 24x7, but our main company number has set hours during the day. I've also o... Show more

My firm has noticed that after hours they're seeing their phones blink with the red light periodically on their device. For our individual user settings we have people set to 24x7, but our main company number has set hours during the day.

 

I've also observed that when the phone syncs with the Zoom servers it blinks for a short bit then stops. But my users report (I have not seen it with my own eyes) that the red light continues to blink and looks like it's a missed call. Is this normal/is there a reason for this? I'm hoping to find out - thanks


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Resolved! What would cause a high number of calls answered by others in reporting?

I manage a group of 16 agents that take incoming calls. What would cause an agent to have a high number of inbound calls but a low number of calls completed and high number of calls answered by other?

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Resolved! Can't send SMS (but can receive)

Hi just started a zoom phone plan. I've setup my account and followed the instructions on https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS and https://support.zoom.us/hc/en-us/articles/360054631031, however I can only receive texts an... Show more

Hi just started a zoom phone plan. I've setup my account and followed the instructions on https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS and https://support.zoom.us/hc/en-us/articles/360054631031, however I can only receive texts and not send them. I tried wiping my android device's cache and clearing the app data, but I still can't send SMS from the Zoom app.

 

The error at the bottom of my screen (where the typing/input box should be) says "Your Direct Number has been removed by your admin. You cannot send messages." However my direct number is assigned to me, and I have not reassigned my direct number in several hours.

 

Edit Oct 18, 2021 -  I attached a screenshot of the error message I'm getting.


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Resolved! Yealink SIP-T54W Cannot Get Into Admin Function After Provisioning

Installed a new Yealink SIP-T54W phone, provisioned it with Zoom, and then I cannot get back into the admin functions within the phone. I have tried to change the password within the Zoom portal under Company Info -> Desk Phone -> Common Settings -> ... Show more

Installed a new Yealink SIP-T54W phone, provisioned it with Zoom, and then I cannot get back into the admin functions within the phone.  I have tried to change the password within the Zoom portal under Company Info -> Desk Phone -> Common Settings -> Admin Password, however, even after multiple reboots of the phone, it still says "Incorrect Password" when trying to log into the admin functions on the phone.  Does anybody have any ideas as to what I am missing?  Thank you in advance for your help, take care, and have a nice day! -- Ron


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Resolved! Zoom Phone doesn't work on my cell phone

My Zoom phone works perfectly on my computer, but on my cell phone (Galaxy A71) the app is still "hors ligne" and it is impossible to change any settings.

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Is it posible to port a ciscospark line to zoom?

Hi every one. The company who I'm giving support get a ciscospark email notification regard Sapark Call deactivation. My costumer wants to keep the numbers, and the endpoints that currently use to make phone calls. So they are interested on port thos... Show more

Hi every one.

 

The company who I'm giving support get a ciscospark email notification regard Sapark Call deactivation. My costumer wants to keep the numbers, and the endpoints that currently use to make phone calls. So they are interested on port those numbers to an zoom existing account they own. Is this possible to do? what is the workaround need to achieve this?

 

Thanks for your comments

 

Regards.


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