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We are getting the message "Exceeded the maximum allowed number of concurrent calls" when calling one of our extensions that's being 'Hot Desked' She logged into a phone upstairs and now no one can call her extension without getting the, 'Exceeded the maximum allowed number of concurrent calls' message.
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If I get a call from an unknown number, is there a way to save the name of that person that called??
Is there a way to delay the IVR so it does not directly go into repetition of the options available?
Hi All, I am in the process of moving from Ring Central to Zoom Phone. I want to know: 1) If I set up my current desk phones to be compatible with Zoom Phone will it no longer work with Ring Central because my numbers are not ported yet? 2) To confirm, once my numbers have ported, they will be inactive with Ring Central? What would you recommend I do to best coordinate this so we don't have any downtime?
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When I find an ATA that allegedly works with Zoom Phone, I look to purchase and cannot find them anywhere, even on ebay. Anyone have some that are still available to purchase somewhere for Zoom Phone? Thanks!
Hi everyone! Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!
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i have downloaded zoom phone report. But the calls count in report looks not correct. By Call queues report and By Users report (both reports counts are not matching) user report i am seeing more call count compare to call queue report. i have downloaded log report from phone system and it is also completely different compare to call queue and user reports. is there any proper document on how call queues and user reports are getting generated?
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On the Zoom help page for Managing Call Queues (https://support.zoom.us/hc/en-us/articles/360021524831-Managing-call-queues) it states the following: Does anyone know what 'regularly changing order' means? I assumed it would choose a different user to ring first each time a call came in, but my users are telling me that it look like Zoom is choosing the same user, so I'm not sure what logic is being used to 'regularly change' which user gets picked first for the incoming call. Any insight would be apprecated, thanks.
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I'm having a problem in an organization I volunteer with. I am working on a helpline, so I'm taking a call on Zoom and then, if I need to speak to a supervisor, I have to put the call on hold and go into a Zoom meeting through a separate link. I appear to be unable to do that. However, next time I try to go on Zoom (once I'm off the phone) I'm told I'm already in another meeting, but I can't see this other meeting and (apparently) they can't see me. Nobody else at the organization has this problem. I seem to be the only AppleMac user (specifically MacBook Air with Chrome) but I don't think the problem is intrinsic to the equipment as I have been able to do this when listening in on a call with someone else which they have put on hold.
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