I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have admins of different levels, but even our lowest level creates accounts and assigns licensing, so they need to access Phone System Management to add a user to the phone system, as well as the appropriate license for the user. However, they don't need the ability to go into Auto Receptionists or Call Queues and make changes. I'd love for the role permissions in the Phone System Management be expanded to let us get more granular.

Is there any possible way to prevent users from using their individual voice numbers for Online Fax while still allowing them to use the Call Queue number?  We have a department that has high turnover and deals with the public for processing government paperwork.  We want to prevent the use of their personal line to send/receive faxes as that may allow missed filings if submissions come in after an employee separation occurs.  Plus when that extension is re-assigned it may go to another employee that doesn't need to fax and we want to avoid that number being circulated and the new employee receives a bunch of annoying inbound fax attempts.

I am on the Zoom Phone Pro Global Select Unlimited plan (with an assigned international number for South Africa). 

Does anyone know if this allows me to make unlimited calls to SA ? Or will the cost of calls be on top of the monthly plan costs ?

Alternatively, what is the most cost effective plan to call SA ?

Any help greatly appreciated. 

Thanks

Hi,

We are looking for a way to have a phone automatically dial an extension when the handset is picked up.

The use case:

A waiting room in a medical facility. We want to install a phone in the waiting area so that when someone picks up the handset, it will automatically dial the nurses' station.

Thanks!

Hi we have a main phone auto receptionist that will direct dial some call queues, but for others, we want to leave a dialback option, so that when a user makes a selection, if they change their mind they can return to the main menu and make a different selection.

The only way I'm finding to make this happen is by setting up a secondary auto receptionist for those lines (I would love is there was a better solution at this level). In doing that we have a scenario that runs somewhat like this:
Main IVR: Customer selects 3
Secondary IVR, "You have reach team 3 who handle the following types of calls (e.g). Please stay on the line while we connect you or press 1 to return to the main menu or 0 to leave a voicemail."
Auto IVR message (that we would like to remove) "if you know the extension of the person you are trying to reach please dial it now or press zero to return to the operator...please wait while we connect your call."

This IVR message is confusing customers, many don't realize that the line is actually being connected (because the IVR message really makes it sound like it likely isn't) so they dial zero, which we actually have pointed to VM, and then they hang up, call back in and tell us our system isn't working. Obviously we could change the zero dialing setup, but the fundamental problem is the errant IVR message. 

Having the dialback option is important to us. Is there a better way to do this, or a way we can turn off the IVR automated message so it isn't misdirecting our customers?