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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

One internal user cannot SMS text a specific phone numbers, others in account can.

jrdc2p
Newcomer
Newcomer

Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through. 

 

When Person A messages other numbers, they work. When other users in our org text Person B, it works. It's only SMS messaging between (to/from) Persons A & B that are not working. This happened suddenly and with no change in the system, licensing, etc. 

 

Person B checked to make sure they didn't block A's number & vice versa - they haven't.

 

Has anyone dealt with this?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Make sure the user’s phone number is configured in your 10DLC/SMS campaign. 


Ray -- check out the GoodClix website or the Z-SPAN website.