Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

OBi302 with FaxFinder Fax Server

We have an on-premises MultiTech FaxFinder server that we are hoping we can use with Zoom Phone. We see that the Polycom OBi302 ATA is supported. Am I thinking correctly about this that I can add the OBi302 device in the zoom admin Portal > Phone Sys...

Incoming caller ID source?

Several of my clients have begun to use Zoom Phone for their office phone numbers. However, when I call them from my business line, it shows the wrong name for my company, but shows the information is "verified" on their screen. What caller ID lookup...

Simultaneous Call Queue

I am having some coworkers who are set up under a Call Queue where they receive the Calls Simultaneously. Unfortunately, it seems inconsistent. Many of the members of the team (5-7 people) won't receive every call. Sometimes 3 will get the call at th...

AaronO2 by Zoom Partner
  • 2269 Views
  • 14 replies
  • 0 likes

SMS Delays from SMS providers

We recently migrated from RC to Zoom. Same number block bulk ported to Zoom. Everything seems to work fine, except......Our big hurdle at this point is another provider's SMS messages reaching Zoom DID's anywhere between 90-120 seconds from sending. ...

CoinJM by Newcomer
  • 1029 Views
  • 1 replies
  • 1 likes

Resolved! One-Man Business - Change Voicemail

Hi One man business here - got the Auto Reception (ex 101) routing calls to the one users (100). How do i change the voicemail greeting? My only option appears to be 'Default' and there isnt an EDIT option per the documentation. thanks!

pgckc by Newcomer
  • 992 Views
  • 2 replies
  • 0 likes