Accepting an external Queueing platform

[davidmc]

Has anyone had any success in using a third party queueing platform (we are find Zooms call queues quite limited). We are tying to have our queueing system forward to a Zoom shared line group but it doesn't appear to have the capability to "send busy signal" when all members of the group are in a call.  All the members of the shared group have the "When I'm busy on another call" setting set to "send busy signal" but this doesn't make a difference.

[Eliot]

hi davidmc,

Zoom call queues have options that might help.  One is the number of calls in queue and the second is overflow routing options.

Please also see zoom support article.

Changing call queue settings – Zoom Support

Thanks,  eliot