chiphale
Explorer
Explorer
since ‎2023-06-24
‎2023-07-05

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  • 5 Posts
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Who is the 'Operator'?

2023-06-25 12:15 AM
I'm guessing this is an easy one, but I can't find the answer. When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. Who is getting those messages? Where do t...

Using the * and # options in IVR

2023-06-24 02:23 PM
I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. When I've tested it, there is always a recording that co...
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