Resolved! Outbound Caller ID
How do I change the outbound caller ID for all users? I don't want their direct phone number showing, only either their name or our main company phone number.
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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SMS feature doesn't work after business hours?
I run a business and handle some admin work after business hours. I am trying to set up a new profile and the site requires text verification. I just realized, after never receiving the texts from the company, and not receiving my own test texts, that SMS doesn't work beyond the set phone hours. What is that about? AND there are no separate features to manage SMS apart from other phone features. This service is not as dynamic as advertised.
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Zoom phone local calling
Hi all. Need you expertise 🙂 When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the issue. Weird thing is that, calls coming from cell phones have no issues at all. Really appreciate you help
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Adding Call Queues as Phone Keys to Desk Phone
Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to. This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls. For the life of me, I cannot figure out how to accomplish this. Can anyone help me get this done? Thank you!
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Resolved! Call Queue members with short timeout to voicemail
Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call queue settings have send to voicemail after 60 secs, does the member's phone ring for 60s if the call came though the call queue, and direct calls to the member only ring for 10sec before going to their personal voicemail?
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Outbound calls showing TEST for recipients
Hey all,
We have a client on the zoom phone service that we manage that are getting reports from other companies that the caller ID for them calling in shows TEST.
Any ideas where this could be specified or changed in the zoom admin console?
Thanks!
Dial pad not working
Hey all,
Has anyone had an issue where their users couldn't use the dial pad during the call?
Eg: when navigating a company's answering service.
press 1 for....
Any help would be greatly appreciated
Liam
Incoming Calls on Iphone
Not sure if I posting in the right place... When a colleague calls me on Zoom, I get notified via a window that says who is calling, and also a ringtone on my laptop. If I am away from my desk, I obviously don't hear the desktop notification and at the moment that same call doesn't come through on my iPhone.. Zoom App is installed, I'm logged in, and notifications are on. What can I do to get incoming calls on my phone, as well as my laptop? Have had a look around and can't see any answers, not is there an obvious option for this in settings
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How to restrict call forwarding to only incountry phone number
We want to restrict users to forward call to international number and only restrict it to user's country code phone number. This is to avoid abuse for international calling by using call forwarding.
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