Spam Calls on Zoom Phone

[MarilynS]

We recently have had a couple of our users receive spam calls. 

Has anyone else been having this happen? 

I searched the website on how to set a Zoom phone to filter our spam calls, but did not find anything. 

Any advice here?

Thanks!

[crchan123]

Hi @MarilynS! Welcome to the Zoom community, we're happy that you're here 😊

The Zoom Phone spam detection and blocking feature is currently in beta mode. In order to request access and have this feature enabled on your account, you should reach out to your Account Executive. If you don't have an Account Executive, you can try contacting Support here: https://support.zoom.us/hc/en-us/requests/new

Alternatively, you have access to a manual number blocking tool where you can block specific numbers, prefixes, or external numbers. You can find more information in this support article: https://support.zoom.us/hc/en-us/articles/360021146872-Managing-the-blocked-list.

If this helps, don't forget to click the Accept as Solution button below!

[crchan123]

Hi @MarilynS! If my reply has been helpful, don't forget to click the Accept as Solution button below 😊

[Eliot]

hi marilyns,

this may be what you are looking for.

Admin guide details enhancement to spam protection to automatically tag spam calls according to global industry standards and call handling options.

Admin guide for Zoom Phone Spam – Zoom Support

thanks,  eliot