Zoom Support portal issue

[Prakash1107]

How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?

I couldn't ask zoom support on this, as it seems their system is having some hard times. The support portal asks for attachment(even its said optional) but when we do, it still throws error.

[Eliot]

Hi prakash1107,

The porting period can be a few days or weeks depending on what countries are involved.  In usa, for small, uncomplicated ports up to 100 number, the port can take as little as 7 business days or 4 business days for wireless.

“How long will porting take?

North America: Porting will take as little as 7 business days, and as long as 10 business days. Most wireless numbers will port in 4 business days; landlines will typically port in 7 business days from major providers, and 10 to 21 business days from smaller providers (including Canada). 

Project porting typically takes 3 to 4 weeks, depending on complexity (how many underlying carriers are involved, their individual SLAs, quantity of telephone numbers involved, etc.) Our Zoom Phone Enterprise Solutions team can help set proper expectations on a case-by-case basis.

Latin America: Porting can take up to 60 days.

APAC: Porting can take 10 to 12 weeks.

EMEA: Porting can take up to 60 days. The UK can take up to 30 days.

We will keep you updated throughout the porting process, and we will let you know once we have agreed on a firm porting date with your provider.”

In usa, there is no downtime.  Calls to your old telephone service provider will be rerouted to zoom.  On the port date and time, calls to your old telephone service provider in progress will continue until completed and new calls will be routed to zoom. 

Zoom has an excellent porting video.

Port Existing Phone Numbers - YouTube

Please see faq, zoom phone numbering policy and porting guides for countries below.

Common issues and questions for porting – Zoom Support

Zoom Phone Numbering Policy | Zoom

Requesting a number port for US, Canada, or Puerto Rico – Zoom Support

Requesting a toll-free number port (US, Canada) – Zoom Support

Requesting a local number port (EMEA) – Zoom Support

Requesting a toll-free number port (EMEA) – Zoom Support

Requesting a number port (APAC) – Zoom Support

Requesting a number port (South America / LATAM) – Zoom Support

Requesting a BYOC number port – Zoom Support

Thanks,  eliot