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Resolved! Poly d230 phone set up - Does your phone need to be on same network as main computer for set up?

Hi, I am struggling...to say the least. My phone is registered in the zoom account. It shows it is "offline" - so I am assuming need to provision them. I am running into two issues. 1) phone base is saying IP address is 0.0.0.0. 2) when trying to use...

Resolved! Incoming caller ID hit-and-miss

Since moving to Zoom Phone from another VOIP provider, we're noticing some incoming caller ID names are showing only as the City or Province (Canada) instead of the proper name. Some callers do show up correctly. I know with mobile callers this is pr...

Will multi-party conferencing (adhoc) work with more than 3 work on Poly Vvx-350

Does anybody know Multi-party conferencing works with poly vvx-350 to allow more than 3 in an adhoc audio conference

Call control not working on Poly Headset

Hi, we have Poly Voyager 4230 UC headsets connected to Macs but the answer button does not pick up any Zoom Phone calls into the client. I've tried using bluetooth connection only, the supplied bluetooth dongle, the Poly Lens software as well, toggli...

user account in cloud only no softphone or desk phone.has delegates.calls go to vm, no ringto deleg

back to my exec and assistantshave one exec whose account is in the cloud only. no active softphone, no physical deskphone. His phone is delegated to two exec assists. But when I call his number, none of his lines ring on the delegated phones the ass...

Call waiting flashes for 1 second, then missed call

I have vvx-350 and the client it has one DID number on it. When I am on the phone, someone calls me from external number, I get a "flash" from the desktop client and it goes to VM. I have call waiting set for 30 seconds. how many concurrent calls can...

Zoom pro can only audio conf in 3 people not 10

The user has a pro lic, but they can only conference in 3 people.Anyone seen this before? the zoom faq's say 3 for basic and 10 for pro. I have a ticket open with support about it also .

Calls not cycling to next user

When our zoom phone is set to Call Distribution - SEQUENTIAL, a call comes into the first user in the sequence but isn't then going to the next user if user 1 is busy. All users are logged in and available for calls in the system.

Need only 1 line of 2 showing in a delegation to another user

Boss has two lines on phone. Sec is delegated to get the bosses lines. However, now they only want the sec to "see" only 1 of the 2 lines on the boss's phone. I tried editing phone template and removing extra line that way. no luck. Didn't even attem...

Sharing Call recordings

Hi All, I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz referenc...

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Resolved! Poly d230 phone set up - Does your phone need to be on same network as main computer for set up?

Resolved! Incoming caller ID hit-and-miss

Will multi-party conferencing (adhoc) work with more than 3 work on Poly Vvx-350

Call control not working on Poly Headset

user account in cloud only no softphone or desk phone.has delegates.calls go to vm, no ringto deleg

Call waiting flashes for 1 second, then missed call

Zoom pro can only audio conf in 3 people not 10

Calls not cycling to next user

Need only 1 line of 2 showing in a delegation to another user

Sharing Call recordings

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Resolved! Poly d230 phone set up - Does your phone need to be on same network as main computer for set up?

Resolved! Incoming caller ID hit-and-miss

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