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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Error about Emergency Calling in Zoom Phone ("may be limited")

The error is "emergency calling may be limited or unavailable for user" in a little exclamation point icon next to my Zoom phone number. What exactly does that mean? I have tried to search for an answer, but have not been successful. Does it indicate... Show more

The error is "emergency calling may be limited or unavailable for user" in a little exclamation point icon next to my Zoom phone number.  What exactly does that mean?  I have tried to search for an answer, but have not been successful.  

 

Does it indicate a problem with my account, or is it just a caveat?


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Overhead paging to multiple zones or selected zones

We have integrated our analog overhead paging system (which has 7 analog amplifiers and multiple speakers throughout two buildings) with the Zoom phone system. We have connected the 7 amplifiers to one analog 8301 IP Paging Adapter. We currently ente... Show more

We have integrated our analog overhead paging system (which has 7 analog amplifiers and multiple speakers throughout two buildings) with the Zoom phone system. We have connected the 7 amplifiers to one analog 8301 IP Paging Adapter. We currently enter one zone code to page all speakers . We would like to have the ability to separate the overhead paging to different zones (locations). We are not sure as to the best way to accomplish this. Do we buy additional Algo units or are there other types of units that would accomplish our goal? See the below goal and attached pic of the 7 amplifiers.

 

Our Goal:
  1. One overhead paging of combined zones (5 amplifiers) that cover 5 areas (zones) in the first floor of the main building .
  2. One overhead paging zone to page another building next door (one amplifier is connected to that zone/building).
  3. One overhead paging zone to page the upstairs of the main building (one amplifier is connected to that zone).
  4. One main overhead paging (combined) zone to page all amplifiers (all zones). Currently, the Algo 8301 covers all overhead speaker zones when we enter 7000 from any phone. The Algo is connected to a distribution adapter which is connected to all 7 amplifiers. 

Any assistance/advice is appreciated.

 

Dan Warren

 


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We're Missing Calls! "Signed out - You have been signed out because you signed in on another device

We moved from dialpad to zoom phone under the impression that our license would travel with us as users as we move between devices as is the case on every other tool we use. We work in two locations on Windows 11 machines running the zoom app differe... Show more

We moved from dialpad to zoom phone under the impression that our license would travel with us as users as we move between devices as is the case on every other tool we use.   We work in two locations on Windows 11  machines running the zoom app different days of the week, and use android phones with the zoom app installed.  We only have two users and we are not cheating licenses.

2023-04-06 15_40_57-Window.png

 

But now zoom client on Windows 11 constantly/randomly logs itself out quietly, blocking phone calls to our computer.  And it doesn't understand that we are now at location 2 and location 1 can be logged out?  

Is this because each licensed user has zoom phone running on both our office computer and our android phone? 



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Extention number

We have one phone line for a small business and don't want any extension numbers. It doesn't seem to let me remove the extension number automatically set? Any solutions? Thanks Calum 

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Resolved! Call Queues How to properly Opt Out

We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time. Our company exclusively uses the Zoom app for Macs. We do not... Show more

We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time.

 

Our company exclusively uses the Zoom app for Macs. We do not have desk phones, and do not have the app installed on our mobile phones.

 

If a member is going to be in a meeting or on a call, the practice has been to toggle the switch on their zoom app to not receive queue calls. This is a foolproof way to ensure we don't receive calls. However, since answering phones is not the primary job of this call queue group, they don't always remember to toggle themselves back into the queue when they are available.

 

Being on a Zoom meeting does not preclude them from receiving a call. There are a number of places to change this in the configuration (hide incoming calls while in a meeting, skipping offline members in the queue, enabling call notifications for queue members even if they're on a call, turning on DND), but there seems to be nothing I can check or uncheck to get to the target behavior:

 

We want a call queue member to  be able to put on DND and have it expire and put them back in the queue. We also want call queue members to NOT receive call queue calls while on a Zoom meeting or on a Zoom phone calls, and to have the calls sent to the next caller in the rotation (phones are set to rotate in a round-robin manner). Calls ring through when our team is on meetings and taking calls. They put their DND on, and the queue does not skip over them to the next queue member- they return and see that they have missed calls. 

 

Again, they need to:

 

not receive call queue calls while on a zoom meeting

not receive call queue calls while taking other zoom phone calls

not receive call queue calls while on DND

have all calls routed to the next person on the queue list when any of the above is occurring.

 

Please help me figure out the settings. Thank you in advance!!


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Resolved! Zoom phone is not using the auto attendant and IVR

Can someone help me figure out why our phone line does not use the auto attendant and IVR for call queues like sales and support?

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cellphone app very slow / irresponsive

One of our users is experiencing the following problem:"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person o... Show more

One of our users is experiencing the following problem:

"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person once the call screen finally closes. The unwanted call, then again, is difficult to abort. In addition, I am sporadically unable to answer phone calls due to a charging icon appearing and a message asking me to "please wait" after pressing the blue button to take the call.

 

I am running the current version 5.14.6.13477 and my phone is a Galaxy S20 Ultra 5G, Android 13, One UI-Version 5.1, Modelname SM-G988B/DS

As I use Zoom phone for work, it would be important to improve the situation. Any ideas would be appreciated. Thank you!"


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Zoom Phone Dial by Name Directory audio prompt

Can the 'dial-by-name' directory audio prompts be changed to match the IVR voice settings?

The default voice within the 'dial-by-name' directory is quiet jarring next to the IVR selected voice. It comes off as unprofessional.

 

 

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cannot register my phone number

i get error when i try to add my phone number on realme 9 device 

Log In Issues

Every time I try to log in, they require a verification code and I can't find any way to delete that requirement.  In addition even though I use the same device they say they don't recognize the device I'm using.

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