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Confirmed: No "physical" phone regardless of manufacturer can do >3 adhoc audio con calls

The below has been confirmed with Zoom tech support: Zoom had a hard limit on 3 ad hoc audio con calls. in October of this year 2022, they raised it to 10. However, that 10 number is only for the soft phone or mobile apps. Any physical "phone" from p...

Resolved! Diagnostic Reports for VoIP QOS

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack? Something with Cradle to Grave detail on packet loss or delay?

Call Forwarding with Extensions

I am new to Zoom Phone and am trying to set up the Auto Receptionist to allow the user to look up an extension by typing in the first 3 letters of the user's name they are looking for. Is this possible?

Multi-line, 1 directly to VM, no ring, other ring as normal

with two extensions is it possible to have 1 go directly to VM, no ring. The other extension would function as normal. if it requires a callQ or shared line, no problem. Nothing is jumping out at me. All I can think is to create an Auto Attendant and...

Resolved! Poly d230 phone set up - Does your phone need to be on same network as main computer for set up?

Hi, I am struggling...to say the least. My phone is registered in the zoom account. It shows it is "offline" - so I am assuming need to provision them. I am running into two issues. 1) phone base is saying IP address is 0.0.0.0. 2) when trying to use...

Resolved! Incoming caller ID hit-and-miss

Since moving to Zoom Phone from another VOIP provider, we're noticing some incoming caller ID names are showing only as the City or Province (Canada) instead of the proper name. Some callers do show up correctly. I know with mobile callers this is pr...

Will multi-party conferencing (adhoc) work with more than 3 work on Poly Vvx-350

Does anybody know Multi-party conferencing works with poly vvx-350 to allow more than 3 in an adhoc audio conference

Call control not working on Poly Headset

Hi, we have Poly Voyager 4230 UC headsets connected to Macs but the answer button does not pick up any Zoom Phone calls into the client. I've tried using bluetooth connection only, the supplied bluetooth dongle, the Poly Lens software as well, toggli...

user account in cloud only no softphone or desk phone.has delegates.calls go to vm, no ringto deleg

back to my exec and assistantshave one exec whose account is in the cloud only. no active softphone, no physical deskphone. His phone is delegated to two exec assists. But when I call his number, none of his lines ring on the delegated phones the ass...

Call waiting flashes for 1 second, then missed call

I have vvx-350 and the client it has one DID number on it. When I am on the phone, someone calls me from external number, I get a "flash" from the desktop client and it goes to VM. I have call waiting set for 30 seconds. how many concurrent calls can...

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Confirmed: No "physical" phone regardless of manufacturer can do >3 adhoc audio con calls

Resolved! Diagnostic Reports for VoIP QOS

Call Forwarding with Extensions

Multi-line, 1 directly to VM, no ring, other ring as normal

Resolved! Poly d230 phone set up - Does your phone need to be on same network as main computer for set up?

Resolved! Incoming caller ID hit-and-miss

Will multi-party conferencing (adhoc) work with more than 3 work on Poly Vvx-350

Call control not working on Poly Headset

user account in cloud only no softphone or desk phone.has delegates.calls go to vm, no ringto deleg

Call waiting flashes for 1 second, then missed call

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What is the Zoom Phone System?

Resolved! Diagnostic Reports for VoIP QOS

Resolved! Poly d230 phone set up - Does your phone need to be on same network as main computer for set up?

Resolved! Incoming caller ID hit-and-miss

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