Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! "Pro Plan Needed" error when adding members to shared line groups

Hi Everyone, I created a shared line group on my account. I want to add members to the account but whenever I try to add the members, this error shows up "Extension 809 requires a Zoom Phone Metered, Unlimited, or Pro plan." Although the user has a p... Show more

Hi Everyone,

 

I created a shared line group on my account. I want to add members to the account but whenever I try to add the members, this error shows up "Extension 809 requires a Zoom Phone Metered, Unlimited, or Pro plan." Although the user has a pro license and a Zoom phone license, any suggestions on what I might be doing wrong?


Show less

reply-icon Latest Reply - 

Zoom Phone Integration with Zoho CRM

Is there a timeline for the completion of the Zoom phone integration with Zoho CRM?

By
Newcomer
This thread is read-only
reply-icon Latest Reply - 

Is Abandoned Rate Based on Business Hours

Hello, 

Is Abandoned Rate based on 24 hours or just business hours?

 

By
Newcomer
This thread is read-only
reply-icon Latest Reply - 

Placing international calls

Hi We have Zoom Phone with unlimited UK & Ire calling. One of my team is trying to call a South African number - which we expected to be at a charged rate. However, Zoom will not connect the call at all, saying that our service plan does not support ... Show more

Hi

 

We have Zoom Phone with unlimited UK & Ire calling. 

 

One of my team is trying to call a South African number - which we expected to be at a charged rate.

 

However, Zoom will not connect the call at all, saying that our service plan does not support it.

 

How can I enable a form of international calling - which we understand will be charged above our monthly fee - so that these calls can be placed?


Show less

By
Newcomer
This thread is read-only
reply-icon Latest Reply - 

BLOCK OUTGOING CALLS - BUT LET INTERNAL TO EXTENSIONS ONLY

I want to block outgoing calls from certain extensions/common area phones? but i want them to be able to call internal extensions only? Anybody know how? 

 

By
Explorer
This thread is read-only
reply-icon Latest Reply - 

Resolved! phone subscriptoion

i paid for zoom phone but i didnt get any number and i dont have an option to call .

reply-icon Latest Reply - 

zoom phone

I am so frustrated!  I paid for zoom phone and have a phone number assigned as the main company number.  I do not need additional users or numbers or licenses but for the life of me I cannot figure out how to just use the company number!  Please help!

reply-icon Latest Reply - 

Resolved! Using Zoom for reporting tardiness or absense?

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails? Show more

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?


Show less

By
Newcomer
This thread is read-only
reply-icon Latest Reply - 

Room not available error, yet system works fine

I recently had to replace a ceiling mic at a customer site because of water damage. In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic. The system works fine, but the Room Not Available message shows on the start up ... Show more

I recently had to replace a ceiling mic at a customer site because of water damage.  In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic.  The system works fine, but the Room Not Available message shows on the start up screen. It refers to the P300 not being available as an audio device, yet it clearly shows up as the audio I/O device in the devices menu.  Anyone know how to make this message go away?


Show less

zoom does not respect my default app for calls

I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app). Is there any way how can I defin... Show more
I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app).
 
Is there any way how can I definitive disable Zoom as a app for callto? Edit some plis file or thing like that?

Zoom: Version: 5.17.5 (29101)
macOS : Sonoma (14.3.1 (23D60))
 

Show less

By
Newcomer
This thread is read-only