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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We recently ported a line from ATT to Zoom Phone. We are using the same iPhone that was used when the line was connected to ATT. On iPhone under settings -> cellular, I turn off the line under the ATT settings, I get an SOS symbol where it had originally said ATT. Does this mean that Zoom Phone is only going to work on a mobile device when connected to wifi?
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Hey everyone, I'm in the middle of a Zoom Phone POC and trying to find a way to give managers in the company access to view the User Performance Reports for members of their team. I've given my test user the phone power pack and now they can see the report but its restricted to only theirself. I as admin can filter by user or dept. Surely there must be a permission in roles or somewhere that allows the user to see others reports. This is how it looks for me This is how it looks for my "manager" role Anyone else run into this? Surely someone's manager wants to see their teams stats without giving full admin
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Hi I really hope someone can help me. I just purchased the Zoom phone system for unlimited calls to US & Canada 15$/month And received a confirmation from Zoom for my purchase. But when I try to assign my license to my account and set up the phone system, it appears that I have a basic Zoom plan! How do I activate my phone system?
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Our phone ATA Adaptors are turning off all the time and we cannot use the phone lines.
I am using a Jabra Link 370 Bluetooth adapter with a Jabra Elite 75t earbuds. Up until a few weeks ago, tapping the left earbud muted not just the headset, but toggled mute within Zoom itself. After a Zoom upgrade and an upgrade to the Jabra Direct software, it has stopped working consistently. That is, most of the time it does NOT sync the button action. Note that the syncing of button action is working in Skype for Business and MS Teams. Details:
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I have 19 phone system users but only 5 Zoom Hosts. As such I can't set up branding or a campaign (minimum 10 host requirement for branding). How do we continue to use SMS with our phone system?
We're a small organization dealing with parents and prospective parents. If we're sending a simple SMS, are we required to put the STOP line in every text? We probably send three texts a week on an individual basis.
I have a user setup as an operator, this user has the powerpack and all is working except the option to send to voicemail. when a call comes in and the operator chooses the transfer option from the app it only shows 2 options, Blind transfer and warm transfer...no send to voicemail. When I login with our admin account on the app that option is available. How do I make it so a normal user has the option to send to voicemail???
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Hi! We have multiple call queues set up with a department voicemail set under the Overflow setting, however when transferring directly to that department's voicemail we get the default system message. I presume there is a setting that we are not seeing?
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I have a problem where the phone call I'm on loses audio when another application has an audio notification. For instance, if I'm on a zoom Phone call, and a Slack message or an email comes in, and Slack or Outlook has a chime, then I lose the audio from my Zoom call. This just started happening yesterday - it hasn't been a problem for the last two years that we've been using Zoom phone. I'm on zoom desk top, version 5.13.11 (13434)
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