We have never received scam calls. As soon as we switched to Zoom, we started getting them. One of our employees called a number back and was scammed by (city) “police officers.” She lost 14k.

These scammers were knew enough about that employee to get her to pay “bond” to have a judge freeze warrants. What she allegedly did could have happened (failure to show up in court as a witness after signing a subpoena). 

Now we’re getting a lot more scam calls. Ugh. Thanks, Zoom (not).

I’ll check our phone privacy settings I thought I turned the correct spam filter on. 

Has anyone had any success in using a third party queueing platform (we are find Zooms call queues quite limited). We are tying to have our queueing system forward to a Zoom shared line group but it doesn't appear to have the capability to "send busy signal" when all members of the group are in a call.  All the members of the shared group have the "When I'm busy on another call" setting set to "send busy signal" but this doesn't make a difference.

I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. 

When I've tested it, there is always a recording that comes up as a pre-recorded default, "If you know the extension for the party you want to reach"...

Am I missing something? I simply want the IVR to repeat or return to the main menu. I don't seem to have any options to bypass that one message or change it. I suppose I can have our IVR state, "press # twice to return to the main menu" but this seems strange. 

Thank you for any guidance or ideas!

Is it possible to perform a directory lookup when dialing an extension on a VVX 450?  This would be similar to when you enter an extension and a lookup is done in call history, but obviously the person has to be in the call history.  It does not search users or directories.

Hello Everyone, 

I would like to send the Whiteboards I make through the Zoom phone app to my personal email, but the Zoom Phone app I just set up won't let me send them out.  

How to I enable "collaboration with users outside of my organization?"   

- Court110 

Hello,

Currently, we have applications that can send SMS texts to cell phone numbers with common carriers such as Verizon, T-Mobile, etc.   How can I send an SMS text to a Zoom number?  I have an On-Call Zoom phone number that I use external contacts so the calls/messages are forwarded and must change the forwarding to a number each week depending on who is On-Call.  I would like to send an SMS text from the application to the Zoom phone so it is a one-time setup in the application.  Otherwise, I must change the application to send it to the on-call personal number every week.  Please let me know and thanks so much.

Jim Lucas