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Sharing Call recordings

Hi All, I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz referenc...

Sporadic warm transfer not working

Our office recently migrated to zoom. Sporadically our reception team cannot warm transfer calls, for instance not available in the morning, but ok in the afternoon or vice versa. They are using the softphone system. It does not matter if the person ...

Salesforce Zoom Phone Integration - Auto Create Contacts

Is there a way to auto-create new contacts for inbound / outbound phone numbers that are not already in our Salesforce environment? I see it featured in this youtube video (9:45 minutes in) but I can't find any documentation for this.https://www.yout...

How to paste a copied number in Android mobile app

I continue to be baffled as to how it is I cannot paste a phone number when bringing up the keypad dialer on the mobile app. I keep thinking there must be a way. If not, what is the best work around besides writing the number down and manually dialin...

Resolved! Sharing phone lines between Exec's and exec Assistants

I come from Cisco call manager background. The way it shares a line is you can "put" that line on a physical phone, anyone's phone provided they have to open space. The line will ring on all phones that have this number. My exec assistants have their...

Is this a porting problem. Can't assign multiple (in process for port) numbers to user

I have a user that I have assigned two number to them. both are in process of being ported. I need a 3rd number (in process being ported) when I try to find it, number isn't there. But this number is assigned to a mgr. need the Sec to also have that ...

Global setting to change rings before going to voicemail for all mailboxes

I can't find this anywhere. I want to reduce the # of rings or time before a call goes to voicemail.Its taking way too long to get to voicemail.

Call History not showing call picked up in second queue

We have two call queues, CS and CSO. Calls comes into the CS queue, and if no-one can answer (busy, no pickup) it it goes to the CSO queue. Members in the CS queue are also members in the CSO queue (amongst others). For the Call History in the Zoom A...

Disable internal video calling between zoom phone uses

Is it possible to disable video calling between zoom phone users, but allow them to join external meetings?

Resolved! Would like to auto assign direct phone numbers to users

Hi there, I understand that we can autoassign extensions, but I'm wondering if there was a way to autoassign direct phone numbers? Doesn't have to be a specific area code, just whatever is available? This will greatly help our scaling from dealing wi...

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Sharing Call recordings

Sporadic warm transfer not working

Salesforce Zoom Phone Integration - Auto Create Contacts

How to paste a copied number in Android mobile app

Resolved! Sharing phone lines between Exec's and exec Assistants

Is this a porting problem. Can't assign multiple (in process for port) numbers to user

Global setting to change rings before going to voicemail for all mailboxes

Call History not showing call picked up in second queue

Disable internal video calling between zoom phone uses

Resolved! Would like to auto assign direct phone numbers to users

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Community Happy Rewards Update!

What is the Zoom Phone System?

Resolved! Sharing phone lines between Exec's and exec Assistants

Resolved! Would like to auto assign direct phone numbers to users

Community Champion Program