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Billing and Plans
We are experiencing an overage on our phone usage each month. Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
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Event format on WebSocket connection
Hi !I subscribed for Zoom Phone events on top of WebSocket connection via a Server-to-Server OAuth app, however I don't find the format description of the events to be received. Is this already supported ? Is it possible to receive real time events o...
Zoom phone integration with WhatsApp?
Since SMS is not possible yet in the UK our London sales and service team has been using WhatsApp. We are migrating from Fuze to Zoom phone soon. The UK team use case is to use WhatsApp Business for SMS for sending leads, lead information, click link...
Zoom Phone a ‘game-changer’ for how Sharks Sports & Entertainment delivers fan experiences!
Sharks Sports & Entertainment (SSE) embraces its role as a community gathering spot in the San Jose area. Mostly known for ice hockey, the group also offers figure skating, family entertainment, and concerts to more than 3 million people, and strives...
Reembolso
Buen día! Busque donde solicitar el reembolso del cobro realizado el día de hoy y no encontré nada. Hay información en la comunidad pero las opciones no coinciden. Alguien podría ayudarme?
Support Tickets
Has something changed with support? I used to get a response to all support tickets within a day or so. Now it seems if I open a ticket, it can sit there for weeks with no movement and I have to call in to support multiple times to get it assigned to...
Removing Extension from my number
Hi! I am hoping that someone here will help me. I need to remove the extension assigned to my Zoom number. How do I do that? Thanks,
No option to add session border controller in the routings tab
I'm enabling local survivability using ZPLS module, its registered and good with its service stats. I'm now finding the option to add SBC under its routing tab as per the guide given in the following link. Unfortunately, I don't see that SBC option. ...
Dial pad nor working
Hello, I have several lines for different agents and some agents encountering issues they are unable to successfully utilize the keypress functionality, specifically pressing "1," to accept incoming calls, Any way to fix this?
Resolved! Phone Prompts
Hello friends, Not sure if this is even an option. Does zoom possess the capability for a customer to call my business line, hear a voice message that states press one to receive a quote with that option being forwarded to my admin, and a second opti...
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