About afeit

afeit · 2025-05-15 06:57 AM

Until recently, when we would elevate a voice call to a meeting, the voice call would stay connected. Now, the only option is for the end user to use their computer/meeting audio. Has anyone else experienced this? How can I revert it back so that the...

afeit · 2025-04-15 11:34 AM

We have a voice queue and an email queue. When in the wrap up status for the email queue, agents are being fed new engagements. Is this how it is supposed to work? Is there a way to set it up so that they are not receiving new engagements until that ...

afeit · 2025-04-04 10:03 AM

We have just licensed ZCC and do quite a bit of outbound calling. We use Windows machines and cannot get the click to call to default to calling via ZCC rather than Zoom phone. Can anyone tell me exactly which registry item needs to be changed to han...

afeit · 2024-08-27 06:41 AM

I have noticed that when I manually change my status to inactive and then back to active, that it then does not go back to changing my status to away when I am inactive after the allotted amount of time. Nor does it change to show when I am in calend...

afeit · 2023-12-08 12:08 AM

Wondering if there is a way to minimize the Zoom Assistant while you are on a call. We have it docked so that it collapses when off a call, but would like an option to get it out of the way while on a call too.

afeit · 2025-06-19 01:08 PM

This change happened sometime between 3/28/2025 and 4/22/2025. Elevating a phone call to a meeting used to retain the phone call as well. We use this feature while on the phone with a customer in order to view their screen. The customer may not have ...

afeit · 2025-05-15 06:53 AM

This issue was the result of an "enhancement". on the 4/12/2025 update there was a change where "Agents will automatically revert to their previous status once an engagement ends, and the Occupied status does not persist during wrap-up periods." So i...

afeit · 2025-04-25 04:46 AM

@JWieme are you still having this issue or were you able to figure out how to resolve it. I have an open ticket, but it is moving pretty slowly with no resolution yet. Curious if you have found the issue.

afeit · 2025-04-16 12:03 AM

I have an open ticket with zoom on this one and will be sure to update this when I hear back.

afeit · 2025-04-15 02:17 PM

I currently have an open ticket with Zoom right now for this issue. I'll update this thread once we get to the bottom of it, but if you find a way to make this work in the meantime, please update me!

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Elevating a voice call to a video meeting

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Re: Wrap Up on email queue not preventing new engagements from being routed to users

Re: Wrap Up on email queue not preventing new engagements from being routed to users

Re: Wrap Up on email queue not preventing new engagements from being routed to users

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