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Click-to-Dial Issue with Salesforce

pavan_blacksmit
Newcomer
Newcomer

‎2023-10-19 10:37 AM

Hello everyone,

I'm currently facing an issue with Salesforce related to click-to-dial functionality, and I'm looking for some guidance or solutions. 

 

I'm facing:

1. Click-to-dial is enabled in my Salesforce setup.

2. When I click on a phone number in a contact, it triggers the utility phone icon, indicating that it recognizes the phone number.

3. However, when I click the dial icon in the utility icon, the call is not getting placed.

 

Note: I have already completed all prequesties

 

please see the support articles:

Configuring Zoom Phone in Salesforce – Zoom Support

Using Zoom Phone in Salesforce – Zoom Support

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