Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Hotline Phone

Does Zoom offer a hotline feature for desk phones?  If someone picks up the handset it should automatically dial a preprogrammed number.

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Liking Office365 contact with Zoom apps in mobile

Is there any way to link Office365 contact details in mobile with Zoom app in mobile?Seems like zoom only can acess the contact only in the mobile , not Office 365.Cause sometime I need to arrange the meeting via mobile and need the email address det... Show more

Is there any way to link Office365 contact details in mobile with Zoom app in mobile?

Seems like zoom only can acess the contact only in the mobile , not Office 365.

Cause sometime I need to arrange the meeting via mobile and need the email address details from Office365 app.


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phone drops calls

why does users phone calls drop after 15 minutes 

How do you provision a Poly Rove 40 wireless phone?

The Poly Rove 40 is listed as a Zoom approved device but it is not listed in the Poly model drop down in Phones & Devices.  Do I need a base station to make this work?  How to I provision this device and assign a number?

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Resolved! With US & Canada Metered plan, can I receive US calls in Brazil without any fee?

Hi, I hope you are doing well.  Are you able to help me understand the pricing plan for the US & Canada Metered plan ($120/year)? I only need to receive calls from the United States, and I live in the United States.So I assume there are no additiona... Show more

Hi, I hope you are doing well. 🙂

 

Are you able to help me understand the pricing plan for the US & Canada Metered plan ($120/year)?

 

I only need to receive calls from the United States, and I live in the United States.

So I assume there are no additional fees to receive calls as long as I am in the United States. But how about when I travel outside US?

 

For example, if I am on vacation in Brazil and a client calls me from the US and I answer my Zoom Phone, is there any additional fee? 

 

Thank you in advance for clarifying this.

 

Cheers,

 

Bobby


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HOw do I go back to set up company phone number if i skipped that step?

Hello i just purchased zoom package for my business. How do I set up the company main line ? i skipped that step and now it wont take me back.

Resolved! KB for Routing Rules and Number pattern.

Hi Team, Can someone share the KB for Routing Rules and Number pattern in zoom phone. I need to understand the routing rule, Number Pattern and meaning of Translation in this section. Can someone brief me and few scenarios as exact match or approxima... Show more

Hi Team, 

 

Can someone share the KB for Routing Rules and Number pattern in zoom phone. 

I need to understand the routing rule, Number Pattern and meaning of Translation in this section. 

 

Can someone brief me  and few scenarios as exact match or approximate match rule. 


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phone doesnt work to a specific client

Hello, I am having trouble making calls to a specifc client organization. All other calls go through. Any thoughts?

 

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Black screen host shares screen

I recently started taking online classes and in the last few sessions, everyone else can see the hosts screen when he starts sharing except me, all I see is a black screen but I can actually see his mouse cursor moving around the screen but nothing e... Show more

I recently started taking online classes and in the last few sessions, everyone else can see the hosts screen when he starts sharing except me, all I see is a black screen but I can actually see his mouse cursor moving around the screen but nothing else

I only have access to using one device which is my android phone and I've torn through every setting, tried reinstalling the app but nothing changes, please help me


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Removing a zoom phone appliance

I am selling a spare Poly CCX500 to a friend who wants to have a zoom phone. When I remove it from my account in the settings I get a message that "plugging it back in will re-add it to your account" Does that mean when my friend goes to set it up he... Show more

I am selling a spare Poly CCX500 to a friend who wants to have a zoom phone. When I remove it from my account in the settings I get a message that "plugging it back in will re-add it to your account" Does that mean when my friend goes to set it up he will get the "this phone is already registered to another user, you must send pictures of the phone in your possession to support"? Is there a way to avoid that safety dance? I haven't been overwhelmed thus far by Zoom support customer service"

 

Thank you,

 

Seth


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