MISSED CALLS NOT SHOWING

[HNICH]

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang

[Eliot]

Hi hnich,

To determine the best set up, please provide answers to these questions.

First, are you getting calls directly or are you getting calls as a member of a call queue?

Second, how are your zoom phone user settings configured for:

thanks,  eliot